Job Description

We are seeking a Technical Support Associate Analyst to join our Technology Solutions and Support organization, which provides exceptional desktop and technology support to colleagues across the United States in both office and remote environments. As part of the Deskside Support Services (DSS) team, you will act as a key technical contact, offering hands-on assistance with computer hardware, software, and networking issues. You will be responsible for installing, configuring, troubleshooting, and repairing workstations, as well as monitoring system performance and resolving technical problems. In this role, you will also manage IT service tickets, maintain hardware inventory, and escalate unresolved issues as needed. You will work closely with cross-functional teams to implement system enhancements, recommend improvements, and ensure seamless technical operations. A strong focus on customer service is essential, as you will communicate directly with colleagues, provide training on technology policies and procedures, and ensure a high level of satisfaction through timely and professional support. The ideal candidate will have at least three years of PC/LAN technical support experience, strong knowledge of Microsoft and Apple systems, networking, telecommunications, and mobile device management, along with excellent problem-solving and communication skills. An A+ certification or equivalent combination of education and experience is preferred, and a Bachelors degree in technology, hospitality, retail, or another customer-focused field is highly regarded. This is an excellent opportunity for a motivated, empathetic, and technically skilled individual to contribute to a collaborative IT team and make a meaningful impact by ensuring reliable technology support across the organization.

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