Job Description
Job Summary: The Logistics Coordinator & Customer Service Representative plays a pivotal role in ensuring seamless coordination of all logistical operations while maintaining high standards of customer service. This position involves overseeing the movement of goods, coordinating with suppliers, carriers, and internal departments, as well as addressing customer inquiries and resolving issues in a timely and professional manner.
Responsibilities:
Logistics Coordination:
1.\tCoordinate inbound and outbound shipments to ensure timely delivery of goods.
2.\tWork closely with suppliers, carriers, and warehouse teams to schedule pickups, deliveries, and shipments.
3.\tMonitor transportation costs and negotiate rates with carriers to optimize efficiency and minimize expenses.
4.\tMaintain accurate records of inventory levels, shipments, and logistics activities.
5.\tIdentify and resolve logistical issues or delays to minimize disruptions in supply chain operations.
6.\tImplement and maintain efficient logistics processes to improve overall productivity and customer satisfaction.
7.\tHave a sense of urgency while booking loose freight, LTL, and FTL shipments.
8.\tBack up in sales if needed (taking orders over the phone, helping in the showroom).
9.\tHave experience and ability to negotiate best available shipping rates.
Customer Service:
1.\tServe as the primary point of contact for customer inquiries, providing timely and accurate information regarding order status, shipping updates, and product availability.
2.\tAddress customer concerns and complaints promptly, demonstrating empathy and a commitment to resolving issues to the customer's satisfaction.
3.\tProcess orders, returns, and exchanges efficiently and accurately, ensuring compliance with company policies and procedures.
4.\tCollaborate with sales and operations teams to anticipate customer needs and provide proactive support and solutions.
5.\tBuild and maintain strong relationships with customers through effective communication and personalized service.
6.\tContinuously strive to enhance the customer experience by identifying areas for improvement and implementing innovative solutions.
Travel twice per year to ASD Trade Show in Las Vegas as needed.
Qualification requirements
•\tHigh School Diploma or GED required
•\tBilingual (Fluent in English and Spanish)
•\tBasic Computer Skills; such as use of Microsoft Office applications
•\tStrong critical thinking and problem resolution skills required.
•\tMust be detail oriented
•\tMust have strong understanding of shipping industry
•\tMust understand shipping terminology
•\t1-2 years experience as a logistics coordinator with expertise in shipping via LTL, FTL, UPS, FED-EX and USPS
Job Type: Full-time
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JōbSource partners with well-known companies throughout Southern California to help them find and place exceptional candidates like you! We invite you to take the JobSource challenge; start your next job search with us and find the best position for you.JōbSource connects qualified candidates with the country’s top companies. It’s our mission to find the right fit for applicants looking for temporary, part-time, or full-time jobs, as well as companies in need of the right employees to make their business a success. \r\n\r\nJōbSource partners with well-known companies throughout Southern California to help them find and place exceptional candidates like you! We invite you to take the JobSource challenge; start your next job search with us and find the best position for you.
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