Job Description

Overview POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with Jack in the Box procedures, systems and standards. Responsibilities Well-Trained: train and coach team members using Guest Expectations materials; model calm performance during busy times; ensure familiarity with job requirements. Neat and Well-Groomed: enforce uniform and grooming standards; present a professional appearance. Friendly: model and coach positive guest interactions; follow the Hospitality Model. Well-Staffed: maintain cleanliness, assist with ordering and cashiering during busy times; ensure readiness to serve guests; follow policies on hours, breaks, and timekeeping. Food Tastes Great: monitor and coach on food quality, presentation, and temperature. Consistent and Quick Service: demonstrate urgency; coach on fast service; assist with orders during peak times. Order Accuracy: ensure accurate orders following standards; address errors and retrain to reduce them. Food Safety: follow all food safety/quality policies; complete Food Safety Checklist each shift. Brand Ambassadors: inspire team members to embrace and represent Jack in the Box. Guest-Focused Service: treat guests and employees with care; proactively address guest needs and complaints; maintain a positive, engaging environment. Team Skills: lead as a cooperative team player; maintain calm under stress; work well with diverse groups; manage floor resources to cover all roles and ensure compliance. Commitment: thrive in a fast-paced environment; act professionally under high volume; train others on products and systems; manage cash handling; adhere to policies and standards. Front of Restaurant Includes duties for Guest Service (Dine In/Drive-Thru) and Interior/Exterior areas; perform other duties as assigned. Guest Service (Dine In/Drive-Thru): acknowledge guests, take and clarify orders, input into POS, handle payments, assemble and deliver orders, maintain cleanliness. Interior: cleaning and stocking, restroom maintenance, equipment upkeep. Exterior: parking lot and drive-thru cleanliness; trash removal. Supervision Workstation Operation: supervise/trains on operations; ensure compliance with procedures, systems, standards, food safety, security, and cash handling. Guest Service: train staff to deliver exceptional guest service and maintain high-quality food; respond to guest concerns professionally. Leadership: foster a friendly, safe restaurant environment; conduct onboarding/training; provide feedback and recognition; ensure personal and uniform cleanliness; escalate issues to management. Back of Restaurant Includes duties in Grill, Assembly, Prep, Fryer, Interior, Exterior, and Receiving & Storage; ensure food safety, quality, and cleanliness across areas. Grill/Assembly/Prep/Fryer/Interior/Exterior/Receiving & Storage: follow procedures for preparation, packaging, defrosting, cleanliness, equipment maintenance, and inventory control; ensure FIFO and safety standards. Qualifications Experience: 6 consecutive months JIB experience and 100% certified in all workstations for internal promotions, or 1-year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities: Must be at least 18; complete Team Leader training; ServSafe certification where required; proficient in English; additional language skills based on location; strong interpersonal, math, organizational, and leadership abilities; high integrity. Physical Requirements: Ability to stand/walk 90–95% of shift; lift/carry 15–25 lbs; ability to listen to orders and operate cash register. Reasonable Accommodation: Feast Foods, LLC dba Jack in the Box provides accommodations for qualified individuals with disabilities. Note: Any applicant offered employment will review and sign an arbitration agreement regarding employment disputes. Additional Seniority level, Employment type, and Job function details are listed but do not alter the role’s core responsibilities as described above. #J-18808-Ljbffr Giants Baseball & Softball Camps

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