Job Description

Overview We currently have an opportunity for a well-rounded and seasoned Housekeeping Manager to join our Pier Sixty-Six Resort opening team. Responsibilities Conducts regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and presentation standards. Inspects the performance of all housekeeping supervisors, room attendants, house attendants, laundry, and uniform attendants to ensure the department is consistently driving the highest standards set forth. Assists the director in developing and implementing cleaning protocols and standards to ensure the highest level of cleanliness and presentation in guest rooms and public areas. Ensures all team members have proper supplies, equipment, and uniforms to perform their duties. Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures. Assists the director in recruiting, training and supervising a team of housekeeping staff and fostering a culture of excellence and teamwork. Assists the director of housekeeping in managing housekeeping schedules to meet the demands of guest occupancy and events. Reports inventory and supplies necessary for housekeeping operations adhering to budgetary guidelines to the director of housekeeping. Works with other departments, such as the front office and engineering, to address guest requests and resolve maintenance issues promptly. Implements and enforces safety and security measures to protect guests and team members, including training on properly handling chemicals and equipment according to established standards. Maintains complete knowledge of and comply with all resort and departmental policies, procedures, and standards. Facilitates projects set forth by the director in an organized and timely manner. Maintains positive internal and external guest relations and resolves guest complaints to ensure complete satisfaction. Maintains knowledge of the status of resort room count, group arrivals, VIPs, special events, and team member job responsibilities. Communicates additions or changes to the assignment sheets as they arise throughout the shift. Checks all equipment used by the team for proper supplies, neatness, cleanliness, and maintenance, and instructs designated personnel to correct deficiencies. Attends meetings as needed to improve product and service excellence and communicate priorities. Qualifications High school diploma or equivalent; additional education in hospitality management or related field is a plus. Proven experience in a similar role, preferably in a hotel or hospitality environment. Luxury hospitality experience required. 5-star Forbes standards knowledge preferred. Strong proficiency in using hotel management software and computer systems. Proficiency in Alice, HMS management software is preferred. Knowledge of proper cleaning techniques and chemical handling, as well as requirements and use of equipment is preferred. Excellent customer service and communication skills. Ability to work independently with minimal supervision and prioritize tasks effectively or as part of a team. Fluency in English, both verbal and written; legible communication. Physical mobility and stamina to perform tasks such as lifting, bending, and standing for extended periods. Attention to detail and accuracy in financial and administrative tasks. Benefits Group medical, dental, vision, life, and disability benefits. Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement. An employee assistance program. Paid time off/sick time. Participation in a 401(k) plan with a company match. Complimentary team member meals. Complimentary room nights at CoralTree Hospitality managed properties. #J-18808-Ljbffr Pier Sixty-Six

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