Job Description

ROLE OVERVIEW

This role serves as the primary e-commerce spokesperson for the region, supporting local teams across two areas: day-to-day operational issues and the deployment of regional projects. The position ensures local adoption of global initiatives, communicates key updates, and relays local needs to global teams to support accurate prioritization of issues and projects.

MAIN OBJECTIVES

• Act as the key regional point of contact for e-commerce operations and project deployment.
• Cascade global information to local users and ensure alignment and adoption.
• Collect, analyze, and escalate local requirements to global teams.

KEY ACCOUNTABILITIES

Market Analysis & Performance

• Identify and escalate local needs through regular benchmarking and deep analysis of regional KPIs.
• Provide ongoing competitive and market intelligence to global stakeholders.
• Closely monitor KPIs (performance, conversion, alerts) in partnership with performance and operations teams; proactively identify issues or feature needs.

Local Project Management

• Lead end-to-end management of regional projects: defining requirements, building business cases, writing specifications, supporting grooming sessions, UAT, dry runs, Go/No-Go, and launch.
• Manage and mentor a junior project manager.

Global Project Implementation Support

• Represent regional needs throughout global project lifecycles.
• Surface local requirements and follow each phase of deployment.
• Support implementation of omnichannel services across stores (e.g., pickup, ship from store, returns); lead dry runs and confirm readiness.
• Ensure local teams are fully briefed and trained.

Operational Support & Issue Escalation

• Collect feedback from users, identify major run issues, escalate them, and participate in taskforces with technical teams when needed.
• Track global issues and provide extended support during non-standard hours if required.
• Identify design or process gaps and propose change requests.

Adoption, Training & Stakeholder Engagement

• Communicate regularly with local teams on roadmaps, events, and issue resolutions (e.g., monthly community sessions).
• Organize local e-commerce events to drive engagement and gather feedback.
• Deliver ongoing training on e-commerce tools and maintain updated documentation.

PROFILE

• Minimum 5+ years’ experience in e-commerce or project management.
• Strong understanding of North American and Latin American markets.
• Fluent in English; Spanish or Portuguese a plus.

KEY SKILLS & COMPETENCIES

Technical Skills

Experience with:

• OMS platforms (Manhattan ideal)
• PIM/DAM
• CMS tools (e.g., SFCC, Algolia, Contentful, Buster)
• BI tools (Tableau, Power BI)
• Excel and PowerPoint

Core Competencies

• Strong analytical skills, cross-team coordination, and adaptability.
• Business acumen with the ability to build strong business cases and market assessments.
• Excellent communication and storytelling skills, able to translate technical information for non-technical audiences.
• Problem-solving mindset with the ability to propose solutions or strategic requests.
• Strong collaboration across tech, product, logistics, finance, customer service, and brand teams.
• Team leadership skills, with the ability to manage and develop a small team (run coordinator and junior PM).

KEY RELATIONSHIPS

• Functional reporting to global e-commerce leadership.
• Dotted-line reporting to regional leadership.
• Close partnership with IT operations, product teams, roadmap teams, and all regional and local business stakeholders (customer service, operations, finance, etc.).

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