Job Description
The Cleveland Museum of Art seeks a tech-savvy, customer-focused part-time ARTLENS Gallery Technician to join the award-winning Digital Innovation and Technology Services department. Technicians greet visitors and guide them through the onboarding process for our innovative interactive digital gallery and app, encouraging them to utilize digital toolsets to look closer, dive deeper, and feel comfortable exploring every gallery in the museum. They also maintain and troubleshoot interactive hardware, participate in beta testing and bug reporting for the app, and provide feedback for improving visitor experience.
Requirements
High school diploma (or GED) and one to three years demonstrated experience in a helpdesk and/or audio visual environment. Keen understanding of iOS and Android mobile device and app troubleshooting is required. Knowledge of current computer systems and peripherals, Windows and Mac operating systems, Microsoft Office, and basic networking are required.
Positive attitude, excellent customer service and communication skills. Demonstrated ability to instruct and present ideas in user-friendly language to non-technical staff and end users. Experience in troubleshooting, repair, and maintenance of technology. Must be able to effectively prioritize and execute tasks in a high-pressure environment. Must be able to occasionally lift/move 50 pounds as part of normal duties.
Responsibilities
Application Material: Please submit a resume and 3 professional references.
Rate of pay: $18/hr
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