Job Description

SeKON is seeking a Web Designer to support NIH NIDCD IT Services. This position will report to the Web Project Manager. This individual will play a critical role in supporting SharePoint platforms, ensuring the intranet and related solutions are accessible, secure, and ready to meet the needs of the userbase. This individual will collaborate with cross-functional teams to support end user's web initiatives and contribute to an exceptional user experience. With over 25 years of experience, SeKON specializes in providing large-scale health IT programs in support of federal government customers including the Centers for Disease Control (CDC), Centers for Medicare and Medicaid (CMS), Defense Health Agency (DHA), and National Institutes of Health (NIH). Our vision is "To be the premier management and technology consulting firm providing solutions that improve quality of life and work".

RESPONSBILITIES:

Administer and support maintenance of SharePoint Online site collections and Microsoft Teams, including setup, configuration, updating, monitoring, and reporting. Administer and improve business processes within the environment across systems, databases, and related web technologies. Provide advanced technical support to end users, addressing web-related inquiries and issues using the ticketing system. Research, design, and implement innovative solutions to increase productivity, offering an improved experience for the targeted audience. Create and maintain documentation for web platform configurations, procedures, and troubleshooting guides. Collaborate with the IT Service Desk team to resolve escalated web platform concerns. Collaborate with cross-functional teams to lead and/or support web initiatives and projects, enhancing the overall user experience REQUIREMENTS: Bachelor's degree in a related field with at least 5 years of relevant experience. Familiarity with virtualization technologies and cloud services (e.g., AWS, Azure) (preferred, not required). Relevant certifications (e.g., Microsoft Certified: Azure Administrator) are a plus not required. Proficiency in Microsoft 365 web technologies and administration (e.g., SharePoint Online, Microsoft Teams, PowerShell, Power Automate, Power Apps), light database management (e.g., SQL Server), and other web platforms Highly effective communicator with demonstrated ability to communicate with and understand the needs of both technical and non-technical internal and external clients. Ability to effectively collaborate in a virtual, cross-functional diverse team environment. Demonstrated ability to work well independently, and collaboratively as needed. Adept in a fast-paced environment to manage multiple concurrent deliveries. Demonstrated analytical, critical thinking, and problem-solving skills with a focus on details. SeKON

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