Job Description

Job Description

Job Description

Position Title : YouthLine Volunteer & Youth Development Coordinator 

Status: Full-time/ Non-exempt 

Reports to : YouthLine Assistant Director of Youth Development, Training, and Quality Assurance

Schedule: Sunday through Thursday

Location: Hybrid: Portland Oregon. This position requires working in-person at the Lines for Life headquarters in Portland several days a week and occasionally working from home.

Compensation: $22.50 - $23/hour

Volunteer & Youth Development Coordinator Position Overview: Lines for Life is seeking an experienced volunteer coordinator to recruit, train, schedule, mentor, support, and coach youth and adult volunteers for Lines for Life’s peer-to-peer YouthLine.

Volunteer & Youth Development Coordinator Responsibilities:  

• Collaborate with Outreach/ education team in creating and implementing a recruitment plan for youth and adult volunteers and interns
• Collaborate with Outreach/ education team in determining the needs for partnerships related to recruitment and retention
• Assist with coordinating the logistics of crisis intervention trainings for YouthLine volunteers (orientation, interviews, training, shadows)
• Assist in YouthLine Peer Crisis Intervention Specialist Training (training and shadows)
• Schedule volunteers (training, shadows, weekly shift coverage, monthly meetings, continuing education, etc)
• Communicate important information to volunteers in a timely manner.
• Systematically check in with volunteers, with a focus on youth mental health and wellness. Offer support and connect with external resources as necessary (parents, therapists, schools, etc)
• Maintain current information for all volunteers (contact information, relevant forms, background checks, etc)
• Attend Supervision meetings for insight and information sharing related to supporting volunteers
• Collaborate with Youth Development teammates to create and implement a YouthLine volunteer recognition program and identify trends for YouthLine retention.
• Collaborate with Youth Development teammates to create and implement volunteer feedback methods and assist in incorporating youth feedback across YL departments
• Collaborate with Youth Development teammates to implement the YouthLine’s youth development and mentoring plan, offering ideas for improvement where needed
• Provide staff support to Youth Development and Empowerment Committees (ex: Legislative, Equity, Continuing education)
• Plan and facilitate monthly meetings, retreat, and in-services with the support of Youth Development teammates
• Collaborate with the YL Asst Dir of Youth Dev to create an infrastructure to support increased volunteer base and capacity building
• Collect data relevant to YouthLine (volunteer recruitment and retention, demographic, etc); identify and analyze trends, and assist with regular and ad-hoc reports for the YouthLine.
• Assist with implementing and completing volunteer satisfaction indexes
• Collaborate with the Outreach team to develop and update volunteer marketing materials
• Collaborate with the Outreach/ education team to use social media and notification systems consistently and creatively to connect with potential volunteers and provide recognition. 
• Perform other duties as needed for program success

Volunteer & Youth Development Coordinator Required Qualifications:

• Bachelor’s degree in a related field.
• At least 2 years’ experience working with youth.
• Crisis intervention knowledge and skills.
• Strong networking skills and recruiting skills.
• Strong training, coaching and mentoring skills. Able to provide constructive feedback.
• Able to work with diverse groups of people and establish rapport with youth and parents
• Strong organizational skills and ability to think systematically to coordinate complex schedules and prioritize various tasks
• Strong ability to multitask
• Excellent verbal and written communication skills and ability to effectively use social media to communicate.
• Proficiency in a web-based computer environment.
• Ability to stay calm when handling stressful situations.

Volunteer & Youth Development Coordinator Preferred Qualifications:

• Experience recruiting a large number of staff and/or volunteers.
• Applied Suicide Intervention Skills Training (ASIST), safeTALK, and Youth Mental Health First Aid (YMHFA) certifications preferred.
• Experience working in a call center environment.

This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the positions scope and function in the company.

Lived Experience: Lines for Life encourages individuals with lived experience to apply. This includes individuals who have undertaken their own recovery journey or supported someone through a recovery journey from mental health conditions, suicidal struggles, and/or substance abuse. They have the capacity to draw upon and use their own lived experiences to help others and prevent suicide and substance abuse and promote mental wellness.

EEO : Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.

Job Tags

Similar Jobs