Job Description

Job Description

Job Description

Join Our Veterinary Team as a Practice Manager!

Are you an experienced Practice Manager with a background as a Registered Veterinary Technician or seasoned Veterinary Assistant? We are looking for a dedicated and skilled professional to oversee daily operations and lead our team at Acacia Pet Clinic. If you have a passion for animal care, strong leadership skills, and a knack for managing a fast-paced veterinary practice, we would love to hear from you! The ideal candidate will possess strong organizational, operational, and leadership abilities and a keen eye for identifying and implementing improvements.

Duties/Responsibilities:

• Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
• Completes operational requirements by scheduling, assigning employees, and following up on work results.
• Evaluates workflow inefficiencies and identifies process improvements.
• Reports regularly to the owner and medical director with current status and recommended actions. Implements clinical strategies to improve the quality of medicine.
• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Keeps owner and the medical director informed by reviewing and analyzing special reports, summarizing information, and identifying trends.
• Contributes to team effort by accomplishing related results as needed.
• Facilitates team meetings and training sessions.
• Provides historical reference by defining records retention, protection, retrieval, transfer, and disposal procedures.
• Manages Safety and Security Protocols
• Maintains office efficiency by planning and implementing clinic and equipment maintenance.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Ensures Acacia Pet Clinic has a management team member available Monday - Friday, 8:00 AM – 7:00 PM.
• Manages staff schedules and shift coverage to ensure adequate support during hours of business operations.
• Evaluates staff performance and provides development.
• Maintains accurate records and documentation files on staff development and performance.
• Maintains clinic staff by recruiting, selecting, orienting, and training staff members.
• Maintains staff job results by coaching, counseling, disciplining staff, planning, monitoring, and appraising job results.
• Promotes a positive work environment and fosters teamwork among staff members.
• Addresses staff concerns and escalates issues to the owner and HR team when necessary.
• Mentors/coaches support staff and provide growth and development.
• Researches strategies to further improve the patient and client experience.
• Develops standards and procedures to maximize the patient and client experience.
• Resolves client concerns or complaints related to administrative and clinical support with compassion and professionalism.
• Partners and collaborates with the team in all service areas to provide excellent service to patients and clients.
• Follows/performs any other job-related instructions and duties requested by anyone authorized to give instructions or assignments.
• Duties, responsibilities, and activities may change at any time, with or without notice.

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