About Fora Fora is the modern travel agency redefining what it means to be a travel advisor in today’s world. As a next-generation platform, we provide a comprehensive business‑in‑a‑box solution that combines cutting‑edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you’re a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle. About the Role We’re looking for a resourceful and detail‑oriented Tour Operations Associate, Japan to join our high‑growth, high‑impact team at Fora. As Japan continues to grow, this role will play a key part in coordinating customized multi‑day trips, acting as the crucial link between our travel advisors, travelers, and our Japan‑based partners. This is an excellent opportunity for someone passionate about travel logistics, client service, and building unforgettable trips in Japan. Key Responsibilities Trip Planning & Execution (50%) Serve as the primary operations liaison between Fora’s travel advisors and our DMC partners in Japan. Coordinate and manage all aspects of multi‑day trips, including accommodation, transportation, guides, and activities. Track and confirm all bookings, ensuring accuracy and alignment with client expectations. Support customization of itineraries based on traveler preferences and budget. Troubleshoot operational issues and help resolve booking conflicts or last‑minute changes. Process Development & Tools (30%) Create and update internal SOPs for Japan operations. Maintain internal trip‑planning tools, pricing sheets, tour operator and DMC partner information. Identify workflow inefficiencies and propose improvements to streamline the planning process. Assist with internal documentation and knowledge sharing across the tour operations team. Support & Communication (20%) Respond to inbound questions and requests from travel advisors related to Japan itineraries. Monitor trip timelines and proactively communicate with advisors about deadlines, changes, or outstanding tasks. Help manage feedback loops with tour operators and DMCs to improve service quality and traveler experience. Contribute to post‑trip analysis and help identify areas for service optimization. Requirements 1–3 years of professional experience in operations, logistics or travel coordination. Tour operator experience preferred but not required. Strong organizational skills and attention to detail; ability to manage multiple itineraries simultaneously. Comfort working in a fast‑paced, dynamic environment and adapting to changing priorities. Excellent written and verbal communication skills. Familiarity with travel platforms, CRM tools, and spreadsheet tools like Excel or Google Sheets. Fluent Japanese and experience working in Japan strongly preferred. Compensation and Benefits Compensation for this role varies based on experience, with an indicative range of $60K–$90K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role. Benefits include: Unlimited vacation Health Insurance (including an option completely covered by Fora HQ) Dental & Vision Insurance Wellhub Memberships 401k plan with company match Commuter Benefits Supplemental Life Insurance Stock Options Our Values We’re forging our own path, stronger together, believe in technology, serve the community, and mean business. We push change in the travel industry, empower our community, and build better travel experiences through AI, bold platform investments, and a data‑driven infrastructure. Work Authorization You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization. EQUAL OPPORTUNITY Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law. #J-18808-Ljbffr Fora Travel
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