Submission for the position: Customer Service Specialist CBS - (Job Number: 24020234) Job at Baylor Scott & White Healthcare, Dallas, TX

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  • Baylor Scott & White Healthcare
  • Dallas, TX

Job Description

JOB SUMMARY

The Customer Service Specialist CBS (Centralized Business Services) 1 performs as a business analyst, understanding and resolving customer billing issues. This position requires instilling confidence and trust by demonstrating excellence when communicating with a patient or a guarantor.

ESSENTIAL FUNCTIONS OF THE ROLE

  • Manages large amounts of incoming inquires.
  • Builds sustainable relationships and trust with patients through open and interactive communication.
  • Provides accurate, valid, and complete information by analyzing all available data found in a patient accounting system and ensures all communications are covered, explained, and documented.
  • Meets customer service team call handling goals and productivity standards.
  • De-escalates situations involving dissatisfied patients, offering patient assistance and support.
  • Guides callers through troubleshooting, navigating the company site, or using the products/services.
  • Keeps records of patient interactions, processes patient accounts and files documents. Has confidential conversations to discuss sensitive information such as PHI (Patient Health Information) and payment details.
  • Follows communication procedures, guidelines, and policies.
  • Collaborates with peers to improve customer service.

KEY SUCCESS FACTORS

  • Must be able to multi-task, prioritize, and manage time effectively.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Computer skills (Outlook, Word, Excel).
  • Basic understanding or ability to quickly learn the industry specific/fundamentals of medical billing and insurance industry concepts: EOB, UB, 1500.

BENEFITS

Our competitive benefits package includes the following

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

  • EDUCATION - H.S. Diploma/GED Equivalent
  • EXPERIENCE - 2 Years of Experience
Baylor Scott & White Healthcare

Job Tags

Immediate start,

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