Service Delivery Manager Job at krg technology inc, Ten Mile, MS

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  • krg technology inc
  • Ten Mile, MS

Job Description

Direct : 661-367-8000 Ext : 513 Responsibilities The Service delivery manager is re s po nsi b l efor c oord in at ing , m a nagin g&de li ver ing / f ul f illi n gvery hig h c o m p l ex, m ul t i - d isci p lin ar y , m ul t i - g eo g rap h y/ in ter n at i o n al projects Responsible for overall customer satisfaction He / She is expected to establish policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. Should mentor / guide the technical teams Responsible for coordination and collaboration across teams and ensure seamless communication Strong leadership capacity to influence and manage teams (multi-cultural) Excellent communication and articulation skills Responsible for project governance and the key project KPIs/ SLAs that has been agreed with the customer Responsible for driving Service Improvement initiatives resulting in cost effectiveness Qualifications Atleast 12 – 15 years of experience and should have experience in managing big projects Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr krg technology inc

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