Service Delivery Manager page is loaded## Service Delivery Managerlocations: EGY Work-at-Hometime type: Full timeposted on: Posted Todayjob requisition id: R1664587Job Title:Service Delivery ManagerJob DescriptionJob DescriptionA Service Delivery Manager’s primary focus is building strong and mutually beneficial relationships with their assigned clients. They serve as the primary liaison with Client, the Engineers, and Catalyst Account Management; supporting projects, and service delivery. They drive client satisfaction. They are Concentrix culture catalysts.**Responsibilities:*** **Client Facing responsibilities** + Builds strong relationships with assigned clients and CNX business units. + Serves as the primary contact for the client and internal business units. + Responsible for client communications and conflict resolution. + Address client concerns in an efficient and timely manner.* **Engineering team responsibilities** + Partner with the Engineering team to ensure on time and to budget delivery. + Assist Engineering teams to understand client requirements + On board and continue to support the Engineers needs after on boarding.* **Catalyst Account Management.** + Understand and communicate client business problems and needs to internal and external stakeholders by leading and being an active participant in client-facing meetings. + Deliver monthly reviews to account management. + Support business during client QBRs. + Minimize Engineering costs.* **CSAT Technology Champion** + Seek client feedback. + Develop related action plans to improve CSAT. + Collaborate with Engineering team to help drive improvements in CSAT score.* **Concentrix Culture Champion** + Develop personal understanding of what it means to live the Concentrix Culture. + Model the way by aligning actions and behaviors with the Concentrix Culture. + Mentor others to understand and model the Concentrix Culture.**Position Requirements:*** Bachelor’s Degree in related field from a four-year university or college preferred.* Excellent verbal and written communications skill (English, and native language)* Excellent listening, negotiation, and presentation skills* Proven ability to prioritize and deliver multiple client-focused projects in a fast-paced, deadline-oriented business environment.* Expert ability to handle conflict resolution.* Ability to influence effectively at all levels of the organization.* Proven ability to track/manage/reduce costs.Location:EGY Work-at-HomeLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr Convergys
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