Job Description
Are you ready to lead in the digital banking space and deliver exceptional member experiences ? At Dutch Point Credit Union, we’re seeking an eBranch Senior Member Experience Consultant to join our dynamic team and thrive in a fast-paced digital contact center environment .
What You’ll Do
- Deliver outstanding service through phone, text, chat, email, ITMs, and online/mobile banking within a contact center setting
- Guide members through the consumer loan origination process , including loans secured by real estate, ensuring accurate documentation and a smooth experience
- Provide advanced technical troubleshooting for digital platforms, ITMs, and mobile applications
- Mentor team members on digital tools, contact center processes, and service best practices
- Resolve complex member inquiries quickly and effectively, ensuring positive outcomes
- Support members with post-funding loan inquiries to ensure a seamless experience throughout the entire lending lifecycle.
- Partner with Retail, Lending, Brand, and Digital teams to improve processes and elevate the member experience
What We’re Looking For
- Experience in digital banking, contact centers, or member service roles
- Proven knowledge of the consumer loan origination process , including experience handling real estate-secured loans
- Strong technical troubleshooting skills for online platforms, mobile apps, and ITMs
- Excellent communication and problem-solving abilities
- FiCEP certification and CCUFC designation, or willingness to obtain within six months
- Passion for mentoring, collaboration, and making every point count
Why Join Dutch Point Credit Union
- Competitive compensation & comprehensive benefits
- Training, certifications, and continuous development
- A collaborative, supportive team culture
- Opportunities to shape the future of digital banking experiences and contact center interactions
Apply today and bring your expertise to a role where every interaction matters .
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