Job Description

Aramark Healthcare+ is searching for a Retail Food Service Director to oversee multiple retail locations for a large hospital in the Boston area. Reporting to the General Manager, the Retail Director plans, administers and directs multiple managers and their activities related to retail and catering operations, including cash management and reporting processes. Ensures compliance with the standards established by Aramark Healthcare+, regulatory agencies and client. Leads retail manager, and staff. Establishes and maintains effective working relationships with other departments to provide a unified retail experience for customers. Job Responsibilities Delivers strong operational performance by executing against Aramark Healthcare+ and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal merchandise quality and service. Drives customer satisfaction and maintains client relationships through rounding. Ensures compliance to sanitation and general workplace safety standards. Supervises, staffs, trains, conducts applicable rounding, and manages the performance of the department to include the Retail Supervisors and/or front-line staff regarding retail operations, including cash handling, merchandising, product presentation, quality and cost control. Develops and implements retail services plan to improve service, quality, and profitability of service areas. Utilizes customer feedback to respond to customer needs and to improve retail services. Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounds. Identifies Aramark service expansion opportunities. Provides overall direction and manages performance for the Retail Managers, Supervisors, and/or front-line staff, ensuring employee development, engagement, and compliance with human resource-related policies and standards, including conducting applicable rounding. Develops operational component forecasts and is able to explain variances. Responsible for component’s accounting functions. Responsible for scheduling and managing food service activities in compliance with Aramark healthcare food service systems, including cash handling, merchandising, food presentation, quality, and cost control. Qualifications Requires multi-site Retail Food management experience. The Director may manage multiple outlets, including cafes, coffee shops/bistros, and convenience locations. Requires 3-5 years of management experience within Food Service. Marketing, merchandising, and cash handling experience required. Strong computer skills required, including experience implementing or maintaining retail technology. Food Safety and sanitation knowledge is required. Ability to provide a high level of customer service is critical to success in this role. NOTE: This client location requires all individuals working on site to be fully vaccinated against COVID-19 before start date. About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at aramarkcareers.com or connect with us on Facebook , Instagram , and Twitter . #J-18808-Ljbffr Aramark

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