Job Description

Retail Customer Service Associate FedEx Office

The Store Consultant consistently delivers a positive customer experience to all customers, anticipating their needs and providing solutions. The role requires expertise in print, signs & graphics, and shipping products, as well as operating a variety of equipment, managing the production queue, and maintaining retail supply.

Responsibilities

• Take customer orders, provide pricing and product information, and recommend appropriate FedEx Office products and services.
• Operate and maintain printing, binding, and other retail equipment using customer supplied media and documents.
• Assemble parcels and prepare goods for shipping, including wrapping, labeling, and weighing.
• Process financial transactions using a POS terminal, handle cash and make change.
• Maintain a safe, clean, and orderly retail store environment; clean, repair, and stock all retail equipment and supplies.
• Ensure accuracy and quality of work in a fast-paced environment, following FedEx Office standard operating procedures.
• Assist in training new team members and support a culture of continuous improvement and quality initiatives.
• Adhere to all legal, HR, safety, security, and customer service policies and procedures.

Essential Functions

• Stand during entire shift (excluding meal and rest periods).
• Move and lift up to 55 pounds, bend/twist at the waist and knees consistently.
• Communicate effectively with customers, vendors, and team members.
• Perform activities requiring cooperation and instruction with minimal supervision.
• Maintain attention and concentration for extended periods of time.
• Report regularly to maintain established business hours to support FedEx Office operations.

Minimum Qualifications

• High school diploma or equivalent education.
• At least 6 months of specialized experience.
• Excellent verbal and written communication skills.

Preferred Qualifications

• None specified.

Pay and Benefits

Pay range: $19.70 $23.17 per hour.

Benefits include health, vision, and dental insurance, retirement contributions, and tuition reimbursement, as applicable.

Equal Opportunity Employer

• FedEx is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard for race, color, religion, sex, gender identity, sexual orientation, age, national origin, citizenship, disability, veteran status, or any other protected characteristic.
• FedEx provides reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process.
• FedEx complies with applicable legal criminal history and security screening requirements for eligible positions.

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Job Tags

Hourly pay, Work at office, Shift work,

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