Job Description

Claims Adjuster

Location(s): Dallas, Texas, P&C-Butterfield Road-Downers Grove-IL-AAC

Position Summary: Responsible for the settlement of assigned claims within a stipulated monetary authority and ensuring that all are concluded promptly, equitably, and economically within the provisions of the policy contract, in accordance with the damages presented, Company Best Practices and legal regulations. The cases handled may require an extensive coverage investigation along with evaluation of moderate to complex coverage issues. The cases handled will be of moderate to serious nature and may require extensive review of injuries and treatments more serious than a basic soft tissue injury.

Position Responsibilities:

• Upon receipt, reviews each claim to evaluate coverage and exposure issues and sets appropriate reserves.
• Contacts insureds and claimants within established corporate guidelines to provide notification of assignment of the claim and to begin the settlement process.
• Handles questions on coverage with a reservation of rights letter and/or non-waiver agreement. Advises the Underwriting Department of adverse findings regarding insureds and/or coverage.
• Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible.
• Must obtain and maintain current licenses required in all assigned states. Must complete required continuing education requirements in assigned states in a timely manner.

Position Qualifications:

• Internal Applicants: A minimum of 3 years property casualty claims adjusting experience including at least 6 months of bodily injury claims adjusting.
• External Applicants: Minimum of 4 years of auto claim adjusting experience including at least 1 year of experience with evaluation, negotiation, and settlement of bodily injury claims of a complex nature.
• Demonstrate in-depth knowledge of laws and regulations relating to the insurance industry and assigned states, proficiency in all areas of claim handling including a high level of expertise in evaluation, negotiation, and settlement of bodily injury claims.
• Must have excellent analytical, planning and organizing skills.
• Must have excellent written and verbal communication skills.
• Must have the ability to deal with conflict in an effective manner.
• Workload could vary greatly based on volume. Must be able to work effectively amid constant interruptions and be able to meet deadlines.
• Must use tact in diplomatically dealing with agents, insureds, claimants, attorneys, and others. This job requires a high degree of tolerance.
• Must make decisions quickly and with minimal supervision. Decisions made have a considerable human and financial consequence for the Company and for claimants.
• Sponsorship is not available for this opportunity.
• This position will start fully onstie during the training period. Once the training period is completed, this role will transition to a hybrid role with weekly reporting into our Downers Grove, IL or Dallas, Texas office. We allow 65 work from home days.

The salary range for this position is $59,900-$99,700. Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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