We’re a growing US-based company hiring **Customer Service Representatives (CSRs)** to support our pet care clients through inbound and outbound calls. This is a **direct hire role**—we’re not a recruiter or staffing agency. We’re building our own team because we’re looking for **dedicated people to grow with us long term**.
If you're fluent in English, experienced in customer support, and love the idea of helping pet owners while working from home, you might be a perfect fit.
### What You’ll Be Doing
* **Inbound Calls**: Assist customers, schedule appointments, resolve common issues, or escalate when needed
* **Outbound Calls**: Follow up on previous inquiries, provide updates, and check in with clients
* **Customer Interaction**: Communicate with empathy and professionalism; record notes accurately in our CRM
* **Team Collaboration**: Meet performance goals and participate in ongoing training
### ✅ What We’re Looking For
* **English Fluency**: C1 minimum (C2 preferred), clear pronunciation
* **Experience**: 1+ year in customer service (bonus if it’s with US-based customers or in a call center setting)
* **Tech-Savvy**: Proficient in CRMs (Zoho, HubSpot), Zoom, Slack, Teams; type at least 40 WPM
* **Availability**: Able to work 6–12 hour shifts within the 11 AM – 9 PM EST window
* **Work Environment**: Quiet space, stable high-speed internet, and a reliable headset
* **Bonus**: A love of dogs and general pet knowledge are big pluses!
### You’ll Thrive in This Role If You Are:
* Friendly, composed, and professional on the phone
* A great listener with a calm, empathetic approach
* Detail-oriented and organized
* Comfortable juggling multiple customer types and call volumes
### How to Apply
To start, email us the following:
* Your **email address** so we can stay in touch
* Your **resume**
* **Your expected compensation range**
If your background looks like a good match, we’ll follow up and ask for a **60-second video introduction** as the next step in the hiring process.
We’re excited to find someone who’s not just looking for a job—but looking for a place to grow. Talk soon!
...DevOps Engineer (Azure Services) Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An...
...if you would like to use your previous experience from another industry, we have an exciting opportunity to share with you. This manufacturing... ...range of jobs available including: Administrative Light Industrial Skilled Trades Professional positions...
Louis Vuitton's 57th Street Maison in New York is seeking a Visual Merchandising Manager to lead the store's visual strategy. This role involves planning and implementing store zoning, managing product displays, and collaborating with management to enhance the client experience...
...Program (MHRRTP). The SAVAHCS is the principal teaching affiliate of the University of Arizona Colleges of Medicine, Nursing, and Pharmacy. Annually nearly 1,000 physician and associated health trainees participate in health care training programs at the SAVAHCS....
...Lead high-value industrial builds with full team support. Join a company that prioritizes safety, culture, and career growth. About... ...portfolio of high-profile projects across the state. Specializing in light industrial construction -including warehouses, manufacturing...