Remote Customer Service Representative (CA) Job at iStaff Pros, San Francisco, CA

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  • iStaff Pros
  • San Francisco, CA

Job Description

Summary : We're seeking a brilliant Remote Customer Service Representative; be a part of our company and work with clients that appreciate the value of an established, reputable company. A unique role where we give flexibility working from home with the support of our community as a remote company.

Remote Customer Service Representative Duties:
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Provide general clerical support including correspondence, photocopying, preparing mailings, faxing, and filing, collating using software and Agency Management System
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Obtain prospect information such as name, time available, and current insurance information
  • Maintain a safe and clean working environment by complying with procedures, rules and regulations
  • Perform other duties as assigned
Attributes needed to be successful:
  • Exhibits excellent interpersonal skills to handle client needs - over the phone
  • Attention to detail, follow-through and eagerness to market our products are very important in handling daily activities of the office
  • Ability to be empathetic, positive and upbeat in written and verbal communications - excellent grammar and proofreading
  • Good organizational skills and an ability to prioritize
  • Computer proficiency with MS Outlook and MS Word
Candidate Preference:
  • Must have High School Diploma or equivalent
  • 2 years of Customer Service or Office experience
Our Remote CSR's receive:
  • Competitive hourly wage (NO SALES)
  • Paid Time Off
  • Holidays
  • Life Insurance
  • License reimbursement
  • Career advancement opportunities
  • And much, much more!
Requirements:
  • Must hold an active P&C insurance License
  • Must be able to pass a background check
  • Must have a home office with internet access

Job Tags

Hourly pay, Work at office, Work from home, Home office,

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