Job Description

Job Title: Regional General Manager

Location: Salt Lake City based

Travel: Extensive – up to 100%

Exemption Status: Exempt

Reports to: Chief Operating Officer (COO)

Direct Reports: General Managers/Assistant General Managers

Salary: $140,000 – $155,000, with Pay for Performance Incentive Plan (PFP)

About RMC:

At RMC, we transform ordinary events into extraordinary experiences. As a premier Destination Management Company (DMC), we pride ourselves on delivering exceptional services across diverse destinations. Our commitment to innovation, excellence, and client satisfaction sets us apart.

Job Overview:

The Regional General Manager is a hands-on leadership role that blends operational oversight, sales, strategic planning, and team mentorship. This position works closely with General Managers (GMs), Sales, and Operations teams across destination offices to ensure seamless execution of programs, operational excellence, and profitability. The role requires high travel, adaptability, and a commitment to fostering a culture of accountability, collaboration, and success.

Key Responsibilities

Sales & Operational Leadership

Hands-On Engagement:

• Actively work with their GMs and teams to provide mentorship, sales & operational support, and guidance.
• Step into acting GM roles when necessary to ensure continuity during vacation, transitions or absences.

Program Excellence:

• Support Sales & Operations teams in planning, executing, and managing client programs to deliver exceptional service.
• Collaborate with destination offices to maintain and elevate program quality and consistency.

Operational Strategy:

• Align and implement company-wide operational strategies across all destination offices.
• Regularly assess office operations, identify gaps, and recommend solutions for improvement.

Office Performance:

• Conduct weekly/daily reviews of revenue, profitability, and operational efficiency.
• Provide actionable insights and recommendations to improve performance and profitability.

Leadership & Culture

Team Development:

• Mentor and grow talent within the organization, fostering a pipeline for leadership succession.
• Create a culture of collaboration, accountability, and high performance across destination offices.

High-Touch Leadership:

• Build strong relationships with teams through frequent travel and engagement.
• Promote unity and shared purpose by embodying the company’s vision, mission, and values.

Adaptability:

• Flexibly navigate roles and responsibilities, stepping into different positions to meet business needs.
• Provide leadership in fast-paced and dynamic environments, ensuring calm and decisive decision-making.

Process Improvement & Innovation

Operational Optimization:

• Identify and implement new processes, technologies, and training to improve efficiency and team performance.
• Lead initiatives to streamline workflows and enhance organizational effectiveness.

Emerging Opportunities:

• Research and recommend new destinations for potential office openings.
• Provide insights on growth opportunities, alliances, and partnerships to the COO/CGO.

Client & Partner Relations

Professional Representation:

• Represent RMC with clients, vendors, and partners to maintain and build strong relationships.
• Ensure sales & operational alignment with client expectations and RMC standards.

Performance Reporting:

• Present weekly/daily updates to the COO on office performance, sales & operational insights, and challenges.
• Highlight opportunities for growth and areas for improvement in sales & operations.

Key Performance Indicators (KPIs):

• Operational Efficiency: Achieve or exceed efficiency targets across destination offices.
• Profitability: Drive consistent improvements in office-level revenue and profitability.
• Employee Engagement: Maintain high employee satisfaction and retention rates.
• Client Satisfaction: Ensure consistently high client satisfaction scores through exceptional service delivery.

Qualifications:

• Bachelor's degree in business administration, Hospitality, or related field (preferred).
• 8-10 years of senior-level sales & operations experience, preferably in destination management or hospitality.
• Proven ability to lead and inspire high-performing teams in dynamic environments.
• Strong sales and program support experience with a client-focused approach.
• Exceptional organizational, problem-solving, and decision-making skills.
• Ability to travel extensively and work flexible hours as needed.
• Possess active driver’s license

Leadership Core Competencies

Hands-On Leadership:

• Willingness to work alongside teams to achieve goals and overcome challenges.

Effective Communication:

• Clearly articulate expectations, actively listen, and build trust with internal and external stakeholders.

High-Touch Engagement:

• Foster a sense of unity and shared purpose through frequent team interaction.

Adaptability & Flexibility:

• Navigate varying roles and responsibilities with confidence and poise.

Operational Excellence:

• Drive accountability and efficiency through direct involvement in processes.

Strategic Thinking:

• Anticipate challenges and develop solutions that align with company goals.

Team Development:

• Mentor, coach, and build a leadership pipeline for future success.

Business Acumen:

• Analyze operational data to make informed, impactful decisions.

Physical Requirements:

• Ability to engage in physical activities, including standing, walking, and light lifting (up to 25 lbs.).
• Prolonged periods of sitting and working at a computer.
• Frequent travel to destination offices and event sites.

Join Our Team

At RMC, we foster a culture of innovation, excellence, and professional growth. We offer competitive benefits and compensation packages, a Pay for Performance Incentive Plan, and a dynamic work environment that encourages creativity and collaboration.

Note: This job description is not exhaustive; additional duties apply to meet the evolving needs of our organization.

Ready to Elevate Destination Experiences?

If you're passionate about leadership, sales & operations, innovation, and crafting unforgettable experiences, RMC welcomes you to join our team! Embrace this opportunity to shape the future of destination management. Apply now and let your journey begin.

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