Job Description

Job Description

Job Description

Essential Duties : 

Responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. 

• Answer and direct all incoming phone calls to the appropriate departments. 

• Welcome visitors in a warm and friendly manner, and answer any questions visitors have 

• Manage incoming and outgoing mail and packages. 

• Receive and log service calls and work requests from customers. 

• Facilitate the onboarding process for new customers and provide customers with necessary information and documentation. 

• Ensure a smooth transition for customers into our services. 

• Ensure timely and accurate communication with customers regarding their service requests. 

• Monitor and manage parking ticket issuance, disputes and payments. 

• Other misc. office/admin/clerical items as assigned 

Knowledge, Skills and Abilities :

• Experience with customer service 

• Able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames 

• Excellent verbal and written communication skills, including ability to effectively communicate with employees and customers 

• Computer and Microsoft Office proficient 

• Can type 40+ WPM (words per minute) 

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service 

• Able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions 

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices 

• Punctual with strong attendance history 

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