Job Description

Job Description

Job Description

About Us:

We believe everyone deserves a chance to improve their financial future. We're dedicated to building simple and inclusive financial products that help our members create healthy habits and achieve economic stability.

The Perpay team is a motivated group of creative problem solvers who love getting things done and making an impact. Located in Center City, Philadelphia, our one-of-a-kind space promotes a collaborative work environment, unites our team, and feels like a home away from home. As a certified B Corp, Perpay is committed to building a mission-driven culture that balances purpose and performance - Learn more.

Some things we're excited about:

• $500 million in spending power used by our members
• Increasing members' credit by 32 points (on average) within the first 3 months
• Backed by First Round Capital and JP Morgan

Products we've built to make an impact:

• Perpay Marketplace: Combines interest-free payments and modern e-commerce to reduce cost of ownership and promote healthy repayment behavior.
• Perpay+: Leverages Marketplace repayment history to help members monitor and build credit with all 3 credit bureaus.
• Perpay Credit Card: Expands access to the flexibility and benefits of a World Mastercard by removing common barriers like high security deposits and low approval odds.

The mission of the Customer Experience Team is to ensure a contextually engaging user experience and drive increased conversion rates, cross-product adoption, and maximize lifetime value across the full lifecycle of our products. The Promotional Email Associate Manager will play a key role in achieving this mission through evolving and leveling up our always-on demand generation strategy for the Perpay Marketplace, in turn unlocking substantially higher demand and revenue across our quickly growing user base.

This is an exciting opportunity as you will be able to lead the next evolution of our demand generation initiatives and have a measurable impact on growing Perpay's revenue and customer base. You will work cross-functionally with Merchandising, Finance, Product, Design, and Data / Analytics teams to bring tactics like content personalization, audience refinement, channel / send time optimization, and continuous experimentation to life, leading to increased promotional communications engagement and demand.

• Own the strategy and execution of Perpay's email, SMS, and Push demand generation program.
• Design and implement A/B and multivariate tests to improve engagement and conversion.
• Collaborate directly with Finance on demand forecasting and calendar alignment.
• Collaborate with Merchandising on developing year-round use cases aligned to key ecommerce purchasing events, and align on promotional calendar.
• Partner cross-functionally with Product, Engineering, and CX to enhance personalization and automation.
• Define success metrics, analyze performance, and communicate actionable insights.
• Evolve existing tools and processes for greater operational efficiency and measurement accuracy.

Must-haves

• 3–5 years of experience in e-commerce email marketing or lifecycle marketing
• Proven track record driving measurable performance through testing and personalization
• Proficiency in ESP platforms (Iterable, Braze, Klaviyo, or equivalent)
• Strong understanding of CDP platforms (Segment, 1p data modeling)
• Strong analytical and reporting skills with understanding of revenue forecasting
• Ability to operate independently with minimal oversight

Nice-to-haves

• Experience aligning with Finance or Revenue Operations teams on forecasting
• SQL or BI tool proficiency for deeper performance insights
• Experience leading strategic testing frameworks in high-volume Push / SMS programs

Hey, we know not everybody checks all the boxes, so if you're interested, please apply because you could be just what we're looking for!

What We'll Bring:

• Competitive salary + company equity
• 401k with company match
• Medical / Dental / Vision insurance
• Flexible Spending Account (FSA)
• Team member discounts
• Relocation assistance
• Pre-tax commuter benefit
• Student loan repayment match
• Gym subsidy with City Fitness
• Cell phone plan
• Paid parental leave
• Unlimited PTO

• Opportunity to gain experience at one of the fastest-growing financial startups in the country
• Work on both e-commerce & fintech customer-facing products
• Collaborate cross-functionally with product, design, marketing, operations, data teams, and more

This is not a remote opportunity; it is 100% onsite (#LI-Onsite) (#LI-TH1) (#LI-AK1)

Perpay is proud to be an equal opportunity employer. We value diversity in all its forms and are committed to creating an inclusive environment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, sex (including pregnancy), marital status, political affiliation, age, veteran status, disability status or other non-merit factor. Please contact us at careers@perpay.com to request accommodation.

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