Headway's mission is a big one - to build a new mental health care system everyone can access. We've built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we've grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We're a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About The Role Headway is looking for an experienced CX Senior Program Manager who is eager to roll up their sleeves to deliver a best-in-class experience for Headway patients and providers. Our CX team is the tip of the spear that will make affordable healthcare a reality for millions, and you will be there to shape this experience. This is a unique opportunity in an industry that needs to be rebuilt. In this position, you will play a critical role in building and overseeing the Customer Journey, including process improvements, voice of the customer workstreams, channel strategy, etc. You'll collaborate with cross-functional stakeholders to support new initiatives that improve the customer experience across our product, tools, processes, and policies. You'll leverage your knowledge of CX best practices and support data to propose impactful solutions to meaningful problems. We're looking for a natural leader, strong collaborator and relentless achiever. You're passionate about constant improvement and efficiency. You are naturally curious and love digging into data to uncover key insights and opportunities. You are inspired by the opportunity to build and innovate in a fast-paced, ambiguous environment. You're also excited to pursue the CX team's vision to deliver an exceptional support experience that drives loyalty and creates a competitive advantage. You will:...Job Description Job Description Are you a dedicated real estate agent seeking a brokerage that truly delivers on its promises? Look no further than Regal Realtors! In the ever-changing realm of residential real estate, Regal Realtors not only welcomes change but...
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