Job Description

Job Description:

Manages the service department team and handles customer service interactions, reports, and repairs. The Field Supervisor ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

Knowledge, Skills, and Abilities:

• High school diploma or similar
• Experience as a plumber.
• Strong HVAC & Plumbing knowledge
• Strong communication skills.
• Supervisory skills.
• Ability to read and interpret blueprints.

Essential Functions:

• On Call - Will take calls from answering service, evaluate the situation and dispatch technician accordingly.
• Call backs - Assist techs and follow up with customer.
• Handle service calls as assigned.
• Coordinate work order scheduling with Service and Project Manager
• Supervision for job/project work orders
• Coordinate equipment rental for optimum use.
• Disciplinary actions - discuss with Service manager to develop resolution.
• Quality Control - follow up with customer/owner of completed work.
• Screening new hires
• Tool talks, vehicle inspections
• Work with scheduling work orders.
• Meet inspector for scheduled inspections of completed work.
• Provide input for tech performance for annual reviews.
• Provide customer satisfaction.
• Documentation for work delays problems and conflicts.
• Work with Field Gateway to dispatch work orders.
• Reviews work order notes and verify time.
• Communicate needs to service techs,
• Communicate needs with Service Manager
• Promote safety as planned by corporate.
• Successfully promote company's image, appearance and reputation,

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) SPC Mechanical Corporation

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