Operations Lead / Service Delivery Manager Job at TriTech Enterprise Systems, Inc., Linthicum Heights, MD

cGg3bTRXeEFiTzhSZ0hIM2xkSkRqNy92RVE9PQ==
  • TriTech Enterprise Systems, Inc.
  • Linthicum Heights, MD

Job Description

Job Description

Job Description

TriTech Enterprise Systems Inc. (TriTech) is seeking an 'Operations Lead / Service Delivery Manager' to support an onsite MD State contract. This candidate will provide leadership and be the single-point accountability for all operations, maintenance, and governance activities supporting contract. In addition, the candidate will coordinate multi-disciplinary teams across application, cloud, security, and DevOps domains to ensure uptime, compliance, and SLA performance.

Key Responsibilities
  • Lead daily operations huddles, weekly CAB participation, and monthly SLA reviews.
  • Manage incident lifecycle (triage → RCA → prevention) across supported systems.
  • Oversee release readiness, ORC completion, and change control compliance.
  • Approve SLA dashboards, audit reports, and compliance evidence before submission.
  • Present CSI findings and quarterly improvement plans to the client.
  • Act as escalation authority for Sev-1/Sev-2 incidents and outage communications.
  • Coordinate with OMG, SCB, CAB and PMO for governance alignment and risk tracking.
  • Mentor Axseum engineers; ensure cross-training and coverage continuity.
Required Qualifications & Experience
  • Bachelor’s degree in Information Technology or related discipline.
  • 10+ years in IT operations, including 5+ years in service delivery or program leadership.
  • Demonstrated experience managing SLA-based, multi-vendor environments.
  • Deep understanding of cloud (AWS GovCloud preferred) and ITIL v4 processes.
Preferred Skills / Certifications
  • PMP or ITIL v4 certification.
  • AWS Solutions Architect – Associate or higher.
  • Experience with Splunk, Jira, and ServiceNow.
  • Strong communication and stakeholder-management skills.
TriTech is an Equal Opportunity Employer!!!

 

Powered by JazzHR

3APE253b8I

Job Tags

Contract work,

Similar Jobs

Piedmont Healthcare Inc.

Registered Nurse (RN) - Outpatient Cardiology Job at Piedmont Healthcare Inc.

 ...standards and practice.Qualifications: Education ~ Graduate of a nursing program Required Work Experience ~ No experience required Required Licenses and Certifications RN - Registered Nurse - Georgia State Licensure and/or NLC/eNCL Multistate Licensure... 

West Virginia University

Consignment Store/Gallery Manager - School of Art and Design Job at West Virginia University

Description The School of Art and Design in the College of Creative Arts and Media at...  ...our team as a Part-Time Consignment Store/Gallery Manager at the student-run retail store...  .... Provide excellent customer service, assisting shoppers with their purchases and consignors... 

Takeda

2026 Summer Internship Program: (EHS) Environmental, Health and Safety Intern Job at Takeda

 ...and we care about each other. Were seeking a summer intern to drive best-in-class health and safety programs by addressing improvement efforts related...  ...operations. As a Summer EH&S Intern, you will support the Environmental Health & Safety department in maintaining compliance... 

The Reynolds and Reynolds Company

Junior Product Designer Job at The Reynolds and Reynolds Company

Join to apply for the UX Designer role at The Reynolds and Reynolds CompanyGubagoo, an affiliate of Reynolds and Reynolds, is the leader...  ...our dynamic team and contribute to the design of innovative products. In this role, you will be immersed in the entire design process... 

Treasury Homes at Compass

ZILLOW PREFERRED TEAM Looking for Real Estate Agents Job at Treasury Homes at Compass

 ...Job Description Job Description Are you a passionate real estate professional ready to elevate your career to new heights? Join Treasury Homes at Compass, where your ambitions become reality! LOOKING TO CLOSE MORE TRANSACTIONS IN 2026 - WE PROVIDE THE OPPORTUNITY...