Job Description

Job Description

Job Description

Description:

POSITION SUMMARY

The Office Receptionist serves as the first point of contact for visitors, staff, and the public at Kelberman. Providing a welcoming, professional, and respectful environment in alignment with Kelberman’s mission and vision. This position supports the administrative operations of the agency by managing front desk activities, answering and directing phone calls, greeting visitors, and assisting with clerical tasks to ensure efficient office operations.

ESSENTIAL RESPONSIBILITIES

Role responsibilities include but are not limited to the following:

• Responsible for all front-office responsibilities including but not limited to; answering and directing incoming telephone calls, responding to requests for information, routing incoming mail and distributing to the appropriate departments.
• Welcome and greet all visitors to Kelberman during office hours, in a friendly and personable way.
• Monitor the reception area to ensure it remains clean, organized, and presentable.
• Act as a representative of Kelberman while supporting the culture, values, and mission of the organization.
• Maintain and update agency materials and documentation as needed.
• Generate and maintain correspondence including letters, memos, and assist with mailings.
• Provide assistance and coverage to other administrative positions and functions within the organization as needed.
• Coordination of meetings and trainings held at the administrative offices; this includes but not limited to coordinating calendars, booking rooms, teleconference set-up, preparing materials, ordering food, and set-up/clean-up.
• Assist in scheduling travel arrangements, conference booking, and special events.
• Maintain inventory of office supplies at all locations, ordering new supplies as needed, and coordinating with other administrative locations.
• Responsible for the monitoring, managing supplies, and cleanliness of all common space areas at the administrative office, such as conference rooms, training rooms, and employee break rooms.
• Ensuring “opening and closing” of administrative office building, establishing backup procedures when taking time off.
• Provide administrative support to members of the Executive Leadership Team such as scheduling, mailings, ordering/purchasing, and other projects as assigned.
• Follow all regulations, HIPAA guidelines, and agency confidentiality policies regarding the individuals we support, their families, and staff information.

EDUCATIONAL REQUIREMENTS/QUALIFICATIONS/EXPERIENCE

• High School diploma or equivalent required; Associates’ degree preferred.
• At least 1 year of receptionist, administrative, or customer service experience.
• Familiarity in the I/DD or Human Services Field is a plus.
• Must have a valid New York State Driver’s License travel is required.
• Must possess the ability to make independent decisions when circumstances are warranted.

REQUIRED SKILLS AND ABILITIES

• Excellent organizational skills and attention to detail.
• Excellent verbal, written, and interpersonal communication skills.
• Proficient with Microsoft Office Suite or related Software.
• Behavior supports the mission, core values and objectives of the Center.
• Represents the Center by displaying a respectful and caring manner.
• Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations.

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