Job Description

Job Description

Job Description

Medical Technical Support Specialist -Monitors

Mahwah, NJ

Job Summary:

The Medical Technical Support Specialist -Monitors is responsible for providing technical assistance to Mindray NA customers, sales, service, and clinical specialists on assigned Mindray products. The specialist is responsible for generating and reviewing technical documents as required. He/she must communicate well with all levels of engineering, manufacturing, and quality personnel regarding corrective action for field problems and new product development.

Position Specifications:

Essential Functions

1. Provide telephone support to Mindray NA customers, sales, service, and clinical staff.

1. Create and review technical documents as required.

1. Troubleshoot and investigate field problems – formulate and/or assist other departments in corrective action

1. Represent the Service Department on Project Teams for new and existing products and complete tasks required, e.g., Service Plan Letter, review of product manuals, update management, and Technical Support as required.

1. Document all activities and provide timely reports, as required, to management.

1. Provide on-site assistance to service force and customers as required in support of Mindray NA products

1. Generate Cases to track Technical Support activity for calls.
2. Attend training as required.

Knowledge/Educational Requirements

• BA/BS Degree or Technical Degree preferred and at least 2 years experience in Biomedical, Electrical Engineering or Computers. CompTIA, A+, Network Certificates, or similar experience a plus.

Skills and Abilities

• Excellent organizational and communication skills for interfacing with customers and colleagues
• Able to coordinate and manage multiple priorities
• Solid knowledge of computer-based technology and PC applications
• Working knowledge of Win 7 and Win 10
• Capable of working under stress and pressure.
• Customer oriented with experience and knowledge of Service or Help Desk
• Knowledge of Medical Devices a plus i.e. Patient Monitors, transport monitors
• Basic knowledge of networks
• Must be competent in test equipment used by the field staff
• Knowledge of analog and digital electronics
• Knowledge of human physiology and electronic measurement techniques

Physical Demands/Work Environment

• Standard office environment but may include occasional travel

Mindray North America offers an attractive compensation and benefits package plus an exciting professional environment. Only those who meet our requirements will be contacted. Mindray North America is an equal opportunity employer M/F/D/V

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