Job Description

Requisition ID:858220 Store #:008874 LensCrafters Position:Part-Time At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career. This person will support our optical experience inside Macy's department stores in the U.S. LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices. GENERAL FUNCTION The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. Ensures customers are delighted by performing the key steps of our selling model. MAJOR DUTIES AND RESPONSIBILITIES Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps: Greeting the Customer Explaining the Process in a transparent way Merchandise Selection Fitting - AccuFit Solve visual problems or challenges for customers Tendering Dispensing Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model. Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult and complex areas of customer product needs and prescriptions. Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems. Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products. Educates the customer on LensCrafters' guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services. Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details. Ensures finished eyewear meets LensCrafters' optical standards and customer requirements/requests. Strives to achieve "Exceptional Results" on LensCrafters' annual CEI/Functional Skills that align with brand priorities. Takes personal ownership to achieve personal and store results. Serves as a role model for development and a technical resource for all. Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail. Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions. Explains to the customers expected delivery times. Shows customers where to pick-up their glasses upon return to the store. Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms. Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.) Ensure a positive and productive Store Manager/Macy's Host relationship that contributes to growing the business and customer satisfaction BASIC QUALIFICATIONS High school graduate or equivalent Part of a sanctioned Optician Apprecenticeship Program Strong customer service skills: communicator, listener and team builder Knowledge of current optical theory and merchandise Knowledge of current store merchandise Strong basic math skills Awareness of current fashion trends Sales and service skills Fam

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