Legal Intake Specialists handle the initial calls and inquiries (Web, Email, Chat) from new prospecting clients seeking out a firm to represent them regarding potential injury claims. We provide best-in-class service and obtain detailed information regarding the incident to be reviewed by our attorneys immediately. We approach each interaction with a high degree of attention and sense of urgency to ensure the best possible outcome. Intake Specialists also follow up with all potential clients regarding documentation, next steps and assisting in the sign-up process all while providing an excellent client service experience.
Requirements:
The ideal candidate must possess the following attributes:
• Customer Service Experience
• Professional and empathetic telephone etiquette
• Active listening, verbal and communication skills
• Computer proficiency (Microsoft Office 365/Suite)
• Excellent written skills, spelling, punctuation and grammar
• Ability to obtain, confirm and update data entry at a high level of accuracy
• Acquire detailed and complete in-depth information
• Organizational and time-management skills
• Ability to multitask and prioritize tasks
• Ability to work within a team while handling individual responsibilities
• Adaptability, flexibility, able to perform in a dynamic working environment
The following attributes are highly desirable but not required:
• High Volume / Fast paced Contact Center Experience
• Salesforce Experience (Litify Experience a BIG plus)
• Proficient using multiple software & programs (CRM, VoIP, Electronic signature)
• College Degree a Plus
• Legal Experience a Plus
• Bilingual (Spanish) a Plus
Job Summary Assure all routes are filled and provide timely instructions and responses to requests for information throughout the day from both drivers and customers. Job Description Responsibilities: Provides customer support by responding to questions and...
BE PART OF SOMETHING BIGGER. Senior Public Policy Analyst, Emerging Technologies Location : In-Person, San Francisco, Presidio What Youll Get High-impact work: Contribute to meaningful public policy analysis in emerging technologies that shape high-tech in the Middle...
...Position Title: Pro Se Law Clerk Salary Range: JSP 11 - JSP 14 ($64,649 - $141,548) Salary determined by qualifications and federal court experience as set in the Qualifications section of this Notice. Position Overview: The Pro Se Clerk provides direct assistance...
...of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation... ...level 2 and 10% at levels 3 and 4. What will you be doing? As a Field Technician, you will be representing DISH in customers' homes...
...We specialize in handpicked placements for accounting, HR, medical coding, executive assistants, bookkeepers, analysts, receptionists,... ...customer service specialists, project managers, and more. From entry level to management, we make artful employment placements....