Job Description

Position Overview Join to apply for the Jack in the Box - TEAM LEADER role at Giants Baseball & Softball Camps 3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Position Summary Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards. Responsibilities Guest Expectations — Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate. Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed — Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant. Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly — Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. Coaches team members on having a positive, friendly attitude and behaviors. Models and coaches team members on the JIB Hospitality Model. Well-Staffed — Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis. Helps with order taking and cashiering during busy times. Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help, when necessary, to meet guests' needs. Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping. Food Tastes Great — Monitors quality to ensure the food looks and tastes great and is of high quality. Models and monitors food presentation and coaches team members when necessary. Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary. Consistent and Quick Service — Models a sense of urgency, hustles, greets guests and encourages team members to do the same. Leads and coaches team on how to provide consistent, fast service. Helps with order taking and cashiering during busy times. Order Accuracy — Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards. Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve; does not dismiss errors. Holds employees accountable to minimal order errors and re-trains them as needed. Food Safety — Makes sure food is safe for the guest by following all food safety and food quality policies and procedures. Follows all hand washing and glove procedures. Completes the Food Safety Checklist each shift. Brand Ambassador — Has passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Is proud to represent Jack in the Box. Focus on the Guest — Treats guests and employees with care and respect. Is passionate about serving the guest. Steps in to help employees when necessary. Has a happy, friendly personality that is engaging to both the guest and other employees. Reads the guest and anticipates their needs, Pays attention to guests' verbal and non-verbal communication and addresses them proactively. Handles guest complaints by saying "Yes" to the Guest without arguing, questioning or assuming the guest is right; does what is right for the guest. Inspires team to take care of guests and make them the number one priority. Team Skills — Treats all employees with care and respect. Is a good team player and leader. Has a positive can-do attitude. Is dependable and reliable. Is willing to help others. Keeps calm and does not show signs of stress. Is open and willing to work with and lead people of all backgrounds. Ensures the team provides quick service while maintaining a calm environment. Manages the floor to coordinate team and resources, ensure compliance with JIB standards and labor laws. Commitment — Thrives in a fast-paced, high energy, team environment. Performs professionally during difficult situations and/or high volume times. Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues that could jeopardize food safety or food quality. Is flexible and changes direction based on the needs of the business. Works with a sense of urgency. Knows and trains others on the products and menu. Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable. Takes accountability for cash management and handling during their shift. Is meticulous in following and managing to Jack in the Box policies and standards. Front of Restaurant — Includes, but not limited to duties, described below. Performs other duties as assigned or directed. Contents cover Guest Service (Dine In/Drive-Thru): welcomes guests, takes and clarifies orders, enters order in POS, collects money, thanks guest; within interior: cleaning, stocking, restrooms; exterior: parking area and drive-thru cleanliness; Guest Service (Dine In/Drive-Thru) Interior Exterior SUPERVISION — Workstation Operation: Supervises and trains team members on workstation operations and ensures activities comply with JIB procedures, systems, standards, food safety, security, and cash handling requirements. Guest Service: Ensures guests receive an exceptional experience by training and holding team accountable for consistently delivering excellent guest service and food quality; maintains visibility with guests and resolves concerns positively. Leadership: Creates a restaurant environment that is friendly, fun, clean, and safe; motivates and recognizes employees; conducts onboarding/training and communicates issues to management. Back of Restaurant — Includes, but not limited to duties described below. Performs other duties as assigned or directed. Grill Assembly Prep Fryer Interior Exterior Receiving & Storage Qualifications Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; in certain states, ServSafe certification may be required. Requires ability to speak, read, and write effectively in English; may require ability to speak another language based on location. Excellent interpersonal skills; basic math; ability to work with diverse groups; analytical skills; good organization and planning; self-starter with initiative; basic computer knowledge; demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk ~90-95% of shift; lift and carry 15-25 lbs; ability to listen to orders, operate a cash register, and read video monitors. Reasonable Accommodation - Feast Foods, LLC dba Jack in the Box will make reasonable accommodations for qualified individuals with a disability to perform essential functions. This position description should be applied accordingly. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Notes: Referrals increase your chances of interviewing at Giants Baseball & Softball Camps by 2x Sign in to set job alerts for “Team Lead” roles. #J-18808-Ljbffr Giants Baseball & Softball Camps

Job Tags

Similar Jobs