=== ARE YOU OUR NEXT TEAM MEMBER? ===
Do you love technology, creating solutions for customers, and providing excellent experiences? Do you thrive in a fast paced, technical, client focused, and challenging position? Do you "fill your bucket" by helping others have a better day? Do you have experience in tech support, field support, customer service, or computer support? Yes? Great! keep reading!
== ABOUT US ====== THE OPPORTUNITY ===
Type: Hourly (Full-Time)
When: Monday-Friday, 8AM to 4:30PM CST or 9AM - 5:30PM CST (depends on our current staff and needs)
Where: Work from Home (BUSINESS or CONSULTANT TEAM)
What: IT Sales and Support Engineer/Consultant/Specialist (Depends on team and role)
Day to Day: In this role, you will play a pivotal role in delivering cutting-edge technologies to businesses with the occasional assistance to home users subscribed to our premium home support experience. Your daily tasks will include providing end-user support, recommending IT solutions, and addressing client dilemmas with innovative software solutions. The focus of your role is to ensure an exceptional IT experience for our clients, striking a balance between sales and support responsibilities throughout the work week. This role involves working closely with businesses, generally on a billable hourly rate, to solve their technical obstacles. Building and maintaining strong relationships with clients is a key aspect of the job. You will continuously expand your knowledge base, encountering new learning opportunities each day. Our commitment to a positive work-life balance complements the fast-paced nature of this role. Collaborate with us, and together, we can achieve anything!
===REQUIRED SKILLS OR EXPERIENCE===
• 3-5 years of related work experience at a MSP or MSSP
• Active Directory and Group Policy experience
• Strong Sales and Customer Relationship Skills
• Proficient with Windows Operating Systems, Microsoft Office, Windows Server and VPN Configuration
• Ability to troubleshoot software issues
• Office 365 proficient
• Excellent communications skills and the ability to instruct non-technical users
• Willingness to work as part of a team to deliver quality service to our clients
• Time management and task prioritization skills
• Experience performing onsite services and projects
===BONUS POINTS - PREFERRED SKILLS===
• Cisco/Datto switches and SonicWall/Watchguard Firewalls
• 60+ WPM
• Powershell and command line (scripting)
• Platform experience in: Auvik, Connectwise Automate, Connectwise Control, Acronis, Repairshopr, IT Glue
• ITIL best practices followed
• Certifications
• AS/BS Degree
===WHAT YOU CAN EXPECT===
• Generous Coverage for Medical, Dental, and Vision Coverage
• Competitive Pay & Incentives (Profit Sharing)
• Experience Experience and more experience (did we say experience?)
• Room for promotion (Different support teams and positions)
• Small Business Experience (your opinion is heard and valued)
• Paid Time Off (Vacation/Sick Time/Personal Time)
• Paid Holidays
• 401K Plan
• Exciting and fast paced work environment
• Company Incentives and Perk programs
We're located at 344 North Washington Street in downtown Saint Croix Falls, WI on highway 87. We are open Monday through Friday 10 A.M. to 6 P.M, and Saturdays from 10AM to 2PM
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