Job Description
Job Description
Job Description
Note: this is an entry level position and an onsite role.
The candidate should have 2-5 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be comfortable with getting around DC.
Roles and Responsibilities Include: - Resolve technical issues and closing out assigned.
- Service/Incidents requests within the agency's Service Level Agreements.
- Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
- Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
- Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
- Log and route service requests and incidents in an incident management system.
- Provide a high level of customer service to end users on a daily basis.
- Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
- Troubleshoot issues related to agency specific applications and web applications.
- Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
- Collaborate with the IT leadership team to test and implement cost effective technology for District.
- Maintain service level agreements related to Desk Side support Service/Incident requests.
- Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Skills :
- CompTIA A+ = Required
- Candidate should have pervious work experience with OCTO - 3 Months
- Experience providing administrative support in an IT environment - 6 Months
- Expertise in troubleshooting complex software related issues - 6 Months
- 1+ yrs installing and configuring system hardware/software in an enterprise environment
- 1+ yrs installing operating system Required (OS) patches and upgrades
- 1 yr Experience using an endpoint management tool to provide remote support
- 1 yr Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform
- 1 yr Expertise in troubleshooting hardware related issues
- 1 yr Can demonstrate experience making nontechnical users comfortable with complex technology concepts
- 1 yr Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)
- 2 yrs Proficient time management skills Required and detail oriented organizational skills
- 3 yrs Strong Customer Service Skills
- Bachelor’s degree in Information Technology or related field or equivalent experience
- Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X) - Highly desired - 1 yr
Company Description
Serving Commercial, State, & Government Organizations With Right People & Technology
Company Description
Serving Commercial, State, & Government Organizations With Right People & Technology
Job Tags
Work experience placement, Work at office,