Job Description
Job Description
Seasonal (Seasonal)
WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS Employee perks:
- Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
- + Free Alterra season pass for spouse and dependents 25 & under
- 50% off window ticket price at IKON partner resorts
- Free access to Alterra Mountain destinations during time off
- Free ski-referral letters for employees to use at other mountain resorts during time off
- Discounted friends & family day-ski vouchers (Up to 85% off)
- Discounts on Ski & Snowboard Lessons
- Discounts on Ski & Snowboard Rentals
- Discounts on Gear Tune-Ups
- Discounts on Food & Beverage
- Discounts at Crystal Mountain Retail shops
- Free Crystal branded swag
- Pro deals on gear with 100s of brands
- Discount Marketplace
- Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
- Employee-only Night Skiing events
- Employee Housing Available for eligible positions
- Accrued paid time off for eligible positions
- Group health insurance for eligible positions
- 401K benefit and generous match with immediate vesting for all staff members over 18
- Opportunities for growth, advancement, and year-round employment
Position Title: Interpretive Guide
Business Unit : Mountain Operations - Summer Adventures
Position Reports to: Adventure Manager > Adventure Supervisor
Positions Reporting to this Role : None
Location : Crystal Mountain, Washington
Compensation: $20-$24/hour D.O.E.
JOB SUMMARY As an Interpretive Guide at Crystal Mountain, you will greet and provide information to guests visiting Crystal. You will commit to providing excellent experiences and memories of a lifetime. While maintaining a presence at the top of Mt. Rainier Gondola and the nearby ridgeline you will provide helpful information to guests on a variety of naturalist and area specific visitor info.
ESSENTIAL DUTIES - Provide assistance to guests in main plaza,
- Act as a greeter at the top of Mt. Rainier Gondola.
- Periodically conduct brief interpretive walks across the mountain's ridgeline, between the top of the gondola and the top of Green Valley chair.
- Promote Leave No Trace (LNT) and USFS practices for minimizing visitor impacts and preserving the natural beauty of our surrounding environment.
- Occasionally may be requested to support other departments in maintenance and operational task - ex: unloading supplies from the gondola.
- Respond to customer concerns/questions
- Contribute to a positive working environment
- Maintain a safe, healthy, and secure working environment
- Promote and ensure safe practices using all required PPE and adhering to proper safety protocols in all activities
- Promote and market activity options to our guests
- Attend daily pre-shift meetings and necessary trainings
- Gather guest feedback and recommend improvements to management
- Promote and maintain the highest level of customer service by anticipating the needs of our guests even before they realize what they need
- Resolve guest complaints within scope of authority; otherwise refer the matter to management. Notify supervisor of all unusual events, circumstances, missing items or alleged thefts.
- Develop and maintain an organizational culture, values and reputation with staff and guests.
- Ensure a positive, harmonious, compliant, and cooperative work environment.
- Act as a representative of Crystal Mountain with guests & community members.
- Abide by all Crystal Mountain employment guidelines.
- Other duties as assigned -KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
- Basic First Aid & CPR preferred.
- High energy, positive attitude and excellent communication skills
PHYSICAL DEMANDS AND WORKING CONDITIONS - This position is required to work evenings, weekends, and holidays while in operation.
- Able to lift, carry, or otherwise move and position at least 50 pounds occasionally.
- Comfort walking on mountain trails.
- Must be comfortable in a public speaking role providing brief 30-45 minute informative hikes.
- Auditory and visual acuity to operate radios, mobile devices, and basic outdoor equipment constantly.
- Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling constantly.
- Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
- Talking and hearing occur continuously in communicating with guests, supervisors, and other employees, must be able to listen and respond with proper customer service
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
Job Tags
Holiday work, Summer work, Seasonal work, Immediate start, Outdoor, Shift work, Night shift, Weekend work, Afternoon shift,