Job Description
Position Description
The Information Technology Generalist in Colorado Springs, CO will work in all areas of IT to provide technical assistance to staff and participate in the support of the IT infrastructure at the Transportation Technology Center (TTC).
Duties will include:
Provide desktop and software end user support to troubleshoot and resolve device issues
Participate in IT project planning and implementation and support software deployments and upgrades
Perform system administration related tasks such as imaging and deploying Windows-based workstations
Assist with developing and maintaining end user and internal IT documentation by documenting common support questions and answers
Qualifications Required:
Completion of science-oriented Bachelors degree, or equivalent experience
2 years of relevant work experience
Familiarity with PC hardware experience building PCs and/or troubleshooting PCs to card level
Windows OS experience installing current Microsoft Windows operating system, locating, installing, and upgrading drivers, experience customizing and configuring the OS to suit preferences or requirements
Applications experience with common Free and Open Source Software (FOSS) including browsers, compression utilities, password management, runtimes, media/codecs, and security utilities
Access Control experience with the account management lifecycle, including permission management, account creation, and account deletion
Office experience with the Microsoft Office 365 suite
Ability to obtain and maintain U.S. SECRET security clearance, for which you must be a U.S. Citizen
Qualifications Desired:
Experience with:
PowerShell scripting
Atlassian software
VMware hypervisors and technologies
Active Directory and GPO
Duo
Cisco AMP
Azure and Entra ID
SharePoint and Teams
Helpdesk support
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