Job Description

Position Summary

ArtHaus is seeking a proactive and detail-oriented HR & Operations Manager to lead people operations and cross-functional business support across our centralized property management platform. This role is critical to ensuring that ArtHaus delivers a consistent, brand-aligned employee experience that scales with growth.

The HR & Operations Manager will oversee HR administration, recruiting coordination, onboarding, training, compliance, and day-to-day operations support across our leasing, maintenance, resident service teams, and accounting teams. The ideal candidate is highly organized, process-driven, and passionate about building scalable systems that support people, performance, and culture.

Key Responsibilities:

People Operations

• Own end-to-end HR administration, including employee onboarding, offboarding, recordkeeping, and performance tracking
• Partner with hiring managers to coordinate recruitment logistics, interview scheduling, and offer letter execution
• Manage HRIS data integrity, employee file compliance, and reporting
• Support the development and rollout of onboarding programs, job descriptions, and training materials aligned to ArtHaus' centralized operating model
• Maintain and refine policies related to benefits, paid time off, safety, and code of conduct in partnership with legal counsel
• Lead the development and administration of “ArtHaus University,” our internal training platform focused on onboarding, continuous learning, compliance education, and role-specific development for Leasing, Maintenance, and Resident Experience teams
• Create engaging, branded learning modules and cross-functional training paths that align with ArtHaus standards and centralized systems
• Support culture-building and engagement initiatives across field, centralized, and offshore teams to foster a strong sense of connection and mission

Operations Support

• Act as a liaison between frontline teams and the VP of Property Operations to ensure execution of SOPs and training protocols
• Support cross-functional process rollout and policy compliance across leasing, facilities, and resident service departments
• Maintain team rosters, role scopes, and department org charts; update regularly based on hiring and structural changes
• Coordinate technology access and systems onboarding for new hires (e.g., Yardi, EliseAI, Gmail, Slack, CRM)
• Research, evaluate, and help implement business systems that enhance team productivity and operational efficiency, with a focus on automation, AI tools, and integration across platforms
• Monitor system usage, adoption, and performance; partner with IT and department leads to identify gaps and training needs
• Assist with internal audits related to HR, facilities compliance, insurance documentation, and vendor onboarding
• Support preparation of internal communications, process documentation, and operational playbooks

Compliance & Recordkeeping

• Ensure full compliance with local, state, and federal employment laws (CA-focused)
• Maintain accurate documentation of training, employee certifications, and legal acknowledgments
• Coordinate with insurance brokers and legal to ensure timely completion of incident reporting, claims administration, and OSHA documentation
• Manage I-9, EEO, and ACA records in accordance with federal regulations

Qualifications

• 5+ years of experience in Human Resources, Operations, or People Ops, preferably within real estate, property management, or high-growth operating businesses
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• Strong working knowledge of California labor law, HR best practices, and onboarding compliance
• Experience supporting distributed, hybrid, or field-based teams; property management or facilities experience is a plus
• Highly organized with strong project management, documentation, and communication skills
• Hands-on experience with HR systems, time tracking tools, and performance review platforms (e.g., Gusto, BambooHR, Paylocity, ADP, or equivalent)
• Comfortable working in a fast-paced, change-driven environment with multiple stakeholder groups
• High level of discretion, empathy, and professionalism

Strong alignment with ArtHaus’ values: ambitious, design-conscious, operations-focused, and community-driven

Job Tags

Similar Jobs