Job Description

Job Description

Job Description

Salary: $19/hr

Hours: We are hiring to fill multiple schedule patterns, and the final schedule will be determined based on the strengths and experience of the selected applicant. Weekend availability may be required based on business needs.
Location:Albany
Customer Service Experience Required

Duties Include (but are not limited to):

Leasing & Sales

• Greet prospects and qualify by covering all criteria (ask questions; utilize guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• File your own guest cards and maintain them according to established company procedures.
• Inspect models and available market ready units; communicate maintenance/cleaning needs to the Property Manager.
• Tour community and apartment/model, applying product knowledge to clients needs by communicating features and benefits.Close the sale!
• Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
• Update vacancy sheet, process applications for approval (credit check, rental history, etc.), and submit to Property Manager. Follow up with applicants regarding status.
• Ensure apartments are ready for move-in on agreed date.
• Follow up on prospects who did not close; attempt to close again or refer to sister communities.
• Secure new resident signatures and collect all monies owed prior to move-in.
• Establish new residents in the community by touring their unit, the property, and amenities.
• Assist in monitoring renewals; distribute and follow up on renewal notices and calls.
• Monitor advertising effectiveness and gather competitive market information to share with Property Manager.
• Shop one competitive property every month.
• Represent the company professionally at all times.

Administrative

• Accept rental payments and place in proper rent collection bag for Property Manager to enter into Appfolio.
• Type leases, lease renewals, complete paperwork, and input into Appfolio accurately and promptly. Review with Property Manager prior to obtaining signatures.
• Maintain current resident files.
• Maintain and record daily inspections for the community.
• Distribute all company/community-issued notices.
• Maintain accurate monthly commission records on lease renewals for bonus purposes.
• Assist management team with various tasks as required.
• Consistently implement community policies.

Resident Retention

• Receive all calls and in-person visits, listen to resident concerns, and respond appropriately or escalate to Management.
• Complete maintenance Service Requests promptly and inform maintenance by entering into Appfolio and printing the request.
• Answer resident questions about community, repairs, rent, rules, etc.
• Follow up to ensure maintenance repairs are completed satisfactorily.
• Maintain open communication with Property Manager, Assistant Manager, and Maintenance Supervisor.
• Contribute to community cleanliness and curb appeal.
• Assist with planning and hosting resident functions.

Neighborhood Marketing

• Advise residents of referral concessions (if permitted).
• Assist with placement/removal/updating of banners, balloons, signs, and flags.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

Essential Job Functions:

• Support and contribute to the community team.
• Strong oral and written communication skills.
• Operate telephone, computer, Microsoft Office (Word, Outlook), and community software.
• Maintain a positive, professional attitude.
• Participate in training to comply with laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Maintain neat, clean, professional appearance.
• Comply with expectations in the employee handbook.
• Handle resident concerns to avoid escalation.

Core Values:

• Commitment to innovation and excellence
• Honesty
• Integrity
• Dependability
• Enthusiasm
• Optimism
• Professionalism
• Drive

Safety Responsibilities:

• Learn and comply with all safety rules.
• Correct and report unsafe conditions to Property Manager promptly.

Additional Requirements:

• Attendance is an imperative job function.
• Reliable transportation required.
• Cell phone required for communication with supervisors.
• Background screening required prior to hiring.

Daily Tasks:

By 11 AM:

• Sweep, mop, and vacuum clubhouse
• Clean bathrooms and kitchens
• Take out trash
• Update vacancy sheet
• Check and respond to voicemails and emails
• Post to Craigslist

After 11 AM / As Needed:

• Process applications
• Confirm 30-day notices
• Manage move-ins/move-outs
• File documents
• Type lease renewals and leases for move-ins
• Post notices
• Tour prospective residents
• Handle resident requests and concerns
• Stock flyer boxes, candy dish, and cookies
• Ensure work orders are complete and callbacks made
• Complete 2-month calls

Weekly Tasks:

• Patio walks
• Lease renewals
• Weekly cleaning

Monthly Tasks:

• Deep clean clubhouse (baseboards, doors, windows, etc.)

MDI Managementprovides equal employment opportunities to all employees and applicants and prohibits discrimination/harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected status. This policy applies to all terms and conditions of employment.

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