Front Desk Agent Job at The Watergate Hotel, Washington DC

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  • The Watergate Hotel
  • Washington DC

Job Description

Front Desk Agent

Join to apply for the Front Desk Agent role at The Watergate Hotel .

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort along the Potomac River. Modern design blends with a storied past to redefine luxury, offering an environment where travel and business are celebrations and attention to detail is the standard.

Location: The Watergate Hotel is centrally located in Washington, D.C., within walking distance of theaters, museums, and national memorials.

Responsibilities


  • Provide exceptional service to guests with personalized, efficient, and friendly check?in and check?out procedures.
  • Handle and assist with resolution of all guest issues; communicate with appropriate departments and follow up to ensure complete satisfaction.
  • Possess a high level of expertise on all services and outlet offerings of the hotel, banquet events, group services, and local attractions.
  • Handle cash drawer properly in accordance with hotel cash?handling policies.
  • Demonstrate teamwork by cooperating with and assisting fellow associates as needed.
  • Address guest preferences recorded in history profiles; review and update profiles as required.
  • Stay current with developments by attending daily front?office briefings.
  • Provide quality service by responding to requests promptly and courteously during all guest interactions.
  • Arrange fulfillment of guest services by coordinating with Concierge, Housekeeping, PBX, Reservations, and Room Service.
  • Handle incoming and outgoing correspondence (fax, voicemail, email, postal mail).
  • Communicate clearly with the Night Auditor and Accounting Department.
  • Assist guests with arrival and departure experiences by maintaining a consistent presence on the front desk and in the lobby.
  • Close each shift effectively and correctly, run all required reports, and maintain high attention to detail.
  • Perform any other reasonable projects or duties as required by the Director of Front Office Operations or Assistant Front Office Manager.


Qualifications & Requirements
  • Minimum of 2+ years experience in hotel operations, preferably in a similar position; luxury hotel experience strongly preferred.
  • Excellent communication skills with fluency in English required.
  • Computer proficiency, including MS Office and hotel?specific software such as HotSOS or Opera.
  • Ability to work a flexible schedule, including overnights, early mornings, late nights, weekends, and holidays.
  • Physical ability to meet job demands, such as standing/walking for extended periods.
  • Superior organizational and multitasking skills; flexibility and adaptability needed in a fast?paced environment.
  • Multilingual abilities preferred.
  • HS Diploma required; Bachelors Degree in Hospitality or related field preferred.


Referrals increase your chances of interviewing at The Watergate Hotel by 2x.

Seniority Level


  • Entry level


Employment Type
  • Full?time


Job Function
  • Management and Manufacturing
  • Hospitality



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Job Tags

Full time, Local area, Flexible hours, Shift work, Night shift, Weekend work, Early shift,

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