Front Desk Agent Job at The Watergate Hotel, Washington DC

cFI3aDUyWkJhdThRam5MM2tOMUFqcjdqRnc9PQ==
  • The Watergate Hotel
  • Washington DC

Job Description

Front Desk Agent

Join to apply for the Front Desk Agent role at The Watergate Hotel .

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort along the Potomac River. Modern design blends with a storied past to redefine luxury, offering an environment where travel and business are celebrations and attention to detail is the standard.

Location: The Watergate Hotel is centrally located in Washington, D.C., within walking distance of theaters, museums, and national memorials.

Responsibilities


  • Provide exceptional service to guests with personalized, efficient, and friendly check?in and check?out procedures.
  • Handle and assist with resolution of all guest issues; communicate with appropriate departments and follow up to ensure complete satisfaction.
  • Possess a high level of expertise on all services and outlet offerings of the hotel, banquet events, group services, and local attractions.
  • Handle cash drawer properly in accordance with hotel cash?handling policies.
  • Demonstrate teamwork by cooperating with and assisting fellow associates as needed.
  • Address guest preferences recorded in history profiles; review and update profiles as required.
  • Stay current with developments by attending daily front?office briefings.
  • Provide quality service by responding to requests promptly and courteously during all guest interactions.
  • Arrange fulfillment of guest services by coordinating with Concierge, Housekeeping, PBX, Reservations, and Room Service.
  • Handle incoming and outgoing correspondence (fax, voicemail, email, postal mail).
  • Communicate clearly with the Night Auditor and Accounting Department.
  • Assist guests with arrival and departure experiences by maintaining a consistent presence on the front desk and in the lobby.
  • Close each shift effectively and correctly, run all required reports, and maintain high attention to detail.
  • Perform any other reasonable projects or duties as required by the Director of Front Office Operations or Assistant Front Office Manager.


Qualifications & Requirements
  • Minimum of 2+ years experience in hotel operations, preferably in a similar position; luxury hotel experience strongly preferred.
  • Excellent communication skills with fluency in English required.
  • Computer proficiency, including MS Office and hotel?specific software such as HotSOS or Opera.
  • Ability to work a flexible schedule, including overnights, early mornings, late nights, weekends, and holidays.
  • Physical ability to meet job demands, such as standing/walking for extended periods.
  • Superior organizational and multitasking skills; flexibility and adaptability needed in a fast?paced environment.
  • Multilingual abilities preferred.
  • HS Diploma required; Bachelors Degree in Hospitality or related field preferred.


Referrals increase your chances of interviewing at The Watergate Hotel by 2x.

Seniority Level


  • Entry level


Employment Type
  • Full?time


Job Function
  • Management and Manufacturing
  • Hospitality



#J-18808-Ljbffr

Job Tags

Full time, Local area, Flexible hours, Shift work, Night shift, Weekend work, Early shift,

Similar Jobs

Mercedes-Benz of Plano

New Car/Pre-Owned Sales Consultant Job at Mercedes-Benz of Plano

 ...including face-to-face certified training on an ongoing basis for our Sales Team. We're interested in helping your career and adding to your...  ...~ Discounts on Vehicle Purchase, Service, and Enterprise Rental Cars ~ Great location; new state-of-the art dealership in West... 

J.B. Hunt Transport

Semi-Local Truck Driver Job at J.B. Hunt Transport

 ...Job Description Looking for dedicated truck driving jobs? J.B. Hunt is hiring semi-local CDL-A drivers! Become a Dedicated Contract Services? driver and start enjoying consistent freight and deliveries for a single customer. Job Details: Average $87,000 per year... 

Southwest Shipyard Lp

Welder (SMAW) Job at Southwest Shipyard Lp

 ...new components. (SMAW) PAY RANGE *Pay is determined by Internal Weld Test Classification Results - 3G/4G Weld Test HR will contact qualified...  ...at Southwest Shipyard, LP is on an at-will basis. There is no contract of employment between Southwest Shipyard, L.P., and anyone or... 

NSC

Recruiter (Indianapolis) Job at NSC

 ...Recruiting: Continuously network and develop leads to locate qualified candidates. Follow recruiting and hiring procedures including...  ...to candidates. Ensure recruiting process adheres to legal requirements. Assist in planning and management of recruiting... 

NIS EXPRESS

Class A Regional Truck Drivers Weekly Home Job at NIS EXPRESS

 ...mileage and unload pay while building experience on consistent regional freight. Pay & Benefits: Average weekly pay: $...  ...graduates accepted from accredited CDL schools. Why Drivers Choose This Lane: Predictable weekly home time and stable...