Job Description

Front Desk Agent

The Front Desk Agent is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The Front Desk Agent serves as the point person with regards to the Front Desk technology systems and in-house guest relations during their shift.

Key Job Functions:

• Greet, register, and assign rooms to guests
• Maintain adequate supplies at each front desk station
• Issue room key and provide instructions to Bellperson
• Maintain updated registration and key files at all times
• Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions
• Keeps records of room availability and guests' accounts
• Compute bills, and collect payments
• Makes and confirm reservations
• Posts charges such as room, parking, food, liquor or telephone to ensure collection of revenue
• Assist in reservations or PBX as needed
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Maintain outstanding interpersonal relations with guests and co-workers
• Contribute to building a positive team spirit
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest's name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

Qualifications and Skills:

• One year certificate from college or technical school, or three to six months related experience and/or training or equivalent combination of education and experience
• Knowledge of Opera and internet software preferred
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Bi-Lingual communications skills a plus
• Strong communication skills
• Appropriate professional appearance and demeanor

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

The noise level in the work environment is usually moderate.

Pay Range and Benefits:

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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