Job Description
Location: Tampa
Job Type: Full-Time
Salary: Competitive + Performance Incentives
Industry: Quick-Service Restaurant / Hospitality
About Big Chicken:
Big Chicken brings bold flavors and big personalities together in a fun, fast-paced dining experience. Backed by Shaquille O’Neal’s larger-than-life vision, we’re expanding fast and looking for strong leaders to help us grow the brand. Are you ready to take the lead?
Position Summary:
We are seeking a passionate and experienced General Manager to lead operations at one of our high-volume locations. The ideal candidate will be a dynamic leader with a proven track record of managing large teams, driving revenue, and launching new store openings with confidence and efficiency.
Key Responsibilities:
Lead and develop a team of 25+ employees , fostering a culture of accountability, teamwork, and fun
Manage and optimize annual sales exceeding $1 million , ensuring profitability and operational excellence
Oversee day-to-day store operations , including staffing, training, scheduling, and performance management
Responsible for the day to day leadership of people and financial management in order to achieve a return on investment
Responsible for maintaining restaurant standards to include the quality of food, friendliness of service, cleanliness and safety of employee and guests
Prepare for and execute successful new store launches , including hiring, community engagement, and training
Drive guest satisfaction through exceptional food quality, service, and cleanliness
Leads and manages catering sales for store
Hit Food Cost and Labor Cost Standards
Responsible for driving the financial results of the unit in order to achieve a return on investment
Consistently grows sales and revenue year over year
Responsible for forecasting sales and adjusting as needed
Maximizes profitability by assuring proper control are in place for cost of sales, labor, payroll, and other controllable costs in order to protect the business
Ensures management and employees adhere to operational systems and procedures
Responsible for attracting, selecting and retaining quality employees and hourly management for restaurant operations
Responsible for implementing effective local recruitment techniques in order to properly staff the restaurant
Responsible for effectively onboarding and training employees to brand standards
Continuously coaches, provides feedback and develops employees and management to build a quality team
Responsible for schedule development and positioning employees
Ensure compliance with all health, safety, and labor regulations
Collaborate with regional and corporate leadership on marketing, promotions, and brand initiatives
Qualifications:
3+ years of General Manager experience in a high-volume restaurant or retail setting
Minimum 5+ Years of experience working in restaurant.
Proven ability to lead large teams (25+) and deliver results through coaching and development
Demonstrated success in managing $1M+ annual sales with strong financial acumen
Experience with new store openings or leading teams through rapid growth or change
Education High school diploma or equivalent required
Strong communication and problem-solving skills
Excellent conflict resolution skills
Safe Driving skills
Excellent leadership and management
Demonstrates the ability to quickly develop positive working relationships
Ability to multi-task
Ability to effectively lead a restaurant team to achieve company goals
Ability to serve in a self-directed role
Adherence to company core values – Quality Way
While performing the duties of this job, the employee is regularly required to communicate clearly, move, and remain in a stationary position
Ability to thrive in a fast-paced, entrepreneurial environment
Must be flexible to work evenings, weekends, and holidays as needed
What We Offer:
Competitive salary + bonus potential
Comprehensive health benefits
Career growth opportunities within a rapidly expanding brand
Fun, team-oriented environment with a strong community focus
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