Job Description

Job Description

Job Description

Location: Tampa
Job Type: Full-Time
Salary: Competitive + Performance Incentives
Industry: Quick-Service Restaurant / Hospitality

About Big Chicken:

Big Chicken brings bold flavors and big personalities together in a fun, fast-paced dining experience. Backed by Shaquille O’Neal’s larger-than-life vision, we’re expanding fast and looking for strong leaders to help us grow the brand. Are you ready to take the lead?

Position Summary:

We are seeking a passionate and experienced General Manager to lead operations at one of our high-volume locations. The ideal candidate will be a dynamic leader with a proven track record of managing large teams, driving revenue, and launching new store openings with confidence and efficiency.

Key Responsibilities:

• Lead and develop a team of 25+ employees , fostering a culture of accountability, teamwork, and fun

• Manage and optimize annual sales exceeding $1 million , ensuring profitability and operational excellence

• Oversee day-to-day store operations , including staffing, training, scheduling, and performance management

• Responsible for the day to day leadership of people and financial management in order to achieve a return on investment

• Responsible for maintaining restaurant standards to include the quality of food, friendliness of service, cleanliness and safety of employee and guests

• Staff the restaurant with “A” Players

• Prepare for and execute successful new store launches , including hiring, community engagement, and training

• Drive guest satisfaction through exceptional food quality, service, and cleanliness

• Leads and manages catering sales for store

• Hit Food Cost and Labor Cost Standards

• Responsible for driving the financial results of the unit in order to achieve a return on investment

• Consistently grows sales and revenue year over year

• Responsible for forecasting sales and adjusting as needed

• Maximizes profitability by assuring proper control are in place for cost of sales, labor, payroll, and other controllable costs in order to protect the business

• Ensures management and employees adhere to operational systems and procedures

• Ensures product availability

• Responsible for attracting, selecting and retaining quality employees and hourly management for restaurant operations

• Responsible for implementing effective local recruitment techniques in order to properly staff the restaurant

• Responsible for effectively onboarding and training employees to brand standards

• Continuously coaches, provides feedback and develops employees and management to build a quality team

• Responsible for schedule development and positioning employees

• Facilitates employee meetings on a periodic basis

• Ensure compliance with all health, safety, and labor regulations

• Collaborate with regional and corporate leadership on marketing, promotions, and brand initiatives

Qualifications:

• 3+ years of General Manager experience in a high-volume restaurant or retail setting

• Minimum 5+ Years of experience working in restaurant.

• Proven ability to lead large teams (25+) and deliver results through coaching and development

• Demonstrated success in managing $1M+ annual sales with strong financial acumen

• Experience with new store openings or leading teams through rapid growth or change

• Education High school diploma or equivalent required

• Must be ServSafe certified

• Strong communication and problem-solving skills

• Excellent conflict resolution skills

• Safe Driving skills

• Excellent leadership and management

• Demonstrates the ability to quickly develop positive working relationships

• Ability to multi-task

• Ability to effectively lead a restaurant team to achieve company goals

• Ability to serve in a self-directed role

• Adherence to company core values – Quality Way

• While performing the duties of this job, the employee is regularly required to communicate clearly, move, and remain in a stationary position

• The employee must regularly be able to detect, perceive, identify, recognize, judge, inspect, estimate, observe, and assess items, information, and objects in an office or remote office setting; or restaurant environment

• Ability to thrive in a fast-paced, entrepreneurial environment

• Must be flexible to work evenings, weekends, and holidays as needed

What We Offer:

• Competitive salary + bonus potential

• Comprehensive health benefits

• Career growth opportunities within a rapidly expanding brand

• Fun, team-oriented environment with a strong community focus

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