Job Description

Best Western - Williamsburg Historic District, VA 23185 - Williamsburg, VA Job Description The Executive Housekeeper is responsible for coordinating the daily operations of housekeeping and laundry services to ensure that the services exceed the expectations of the hotel owners/guests, ensuring compliance with all policies, procedures, and regulations, monitoring both the productivity and qualitative work product for the Room Attendant teams, Housemen and Public Area Attendants, walking the property completely a minimum of three times daily (AM, Noon and PM), and determining and assigning cleaning projects and priorities to ensure that all quality standards are met. Responsibilities Performs at least three complete property walk-throughs daily (AM, Noon and PM). Determines daily work assignments, projects and priorities. Attends daily pre-shift meeting with the department's staff. Inspects a minimum of ten guest units per day. Ensures that all employees in the department have the tools, equipment and supplies needed to accomplish their respective jobs. Monitors guest corridor traffic and utilization, monitoring carts for neatness and proper positioning so as not to block guests, ensures that housemen remove dirty laundry and bagged garbage on a timely basis. Ensures that all closets and carts are fully stocked each morning to generate a continual work flow and avoid related productivity delays. Reviews internal management reports including occupancy forecasts, night audit summary, payroll edits, man‑hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules. Prepares all schedules for the department and forwards them to the Executive Housekeeper for approval. Generates all department purchase orders and forwards them to the Executive Housekeeper for approval. Attends weekly staff meeting. Checks periodically each day on any and all special cleaning project work. Responsible for recruiting, interviewing, hiring, training, disciplining, coaching, counseling, performance evaluations and terminations as necessary. Participates in the formation of the department's annual operating budgets. Ensures that the hotel maintains cleanliness and service standards as defined by any third‑party affiliations (hotel franchiser) where applicable. Enforces 100% staff compliance with uniform and grooming standards. Maintains housekeeping support and storage areas in a clean, neat and orderly fashion. Performs all supply and linen month‑end inventories in a timely and accurate manner. Ensures that all department employees receive comprehensive training. Required Skills and Ability Exposure to scheduling, PO processing, time card calculations and expense control systems preferred. Basic organizational skills. Experience with entry‑level supervisory skills relating to human resources and willingness to be trained for further development including interviewing, coaching, counseling, disciplining, evaluations and train‑the‑trainer. Excellent English verbal and written communication skills. Demonstrated computer skills. Ability to interact with hotel guests and staff in a courteous and professional manner. Ability to multi‑task within specific time constraints. Good attitude and work ethic practices. Demonstrated ability and willingness to give direction. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables. Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Able to work a flexible schedule including weekends and holidays. Team building and motivational skills. Required Education and Experience Education – Associate’s degree in related field. Experience – Six years of experience in the housekeeping field. One year of experience as a property‑level Assistant Executive Housekeeper required. Prior experience as a property‑level Executive Housekeeper preferred. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing – Hospitality #J-18808-Ljbffr Harmony Hospitality, Inc.

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