Job Description

Job Description

Job Description

EVENT STAFF-USHER
South Bend, Indiana, US- UNIVERSITY OF NOTRE DAME
Part-time (must be able to w ork f lexible hours including evenings, weekends and holidays)
Monterrey Security's Indiana Events team is looking to hire part-time Event Staff-Ushers to work a variety of events at the University of Notre Dame. Our team members provide an enjoyable guest experience for customers and employees by providing exceptional customer service.

Duties and responsibilities:

• Event Staff- Usher will work one of the following positions but not limited to: Ticket Taker, Usher, Security, Premium Hospitality representatives or Directional Staff.
• Enthusiastically greet and direct guests while performing assigned tasks (i.e. ticket scanning, directing guests to their seats, providing directions)
• Provide guests with accurate event and venue information.
• Inform security and supervisory staff of facility policy and procedure violation
• Provide directional information to patrons in the event of an emergency evacuation according to emergency protocols
• Proactively approach guests that may have an issue and/or complaint
• Creatively resolve issues/complaints and involve area Supervisor or Manager as needed
• Other duties as assigned by management

Qualifications and skills:

• Must be at least 16 years of age
• Ability to follow direction
• Efficient and consistent performance
• Must meet and adhere to strict dress code and grooming standards according to company policy.
• Ability to adhere to scheduling methods and procedures
• Must be a team player
• Approachable, outgoing, articulate
• Self-motivator with a “can do” attitude
• Customer Service experience preferred but not necessary
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation

Working conditions:

• Ability to work indoors/outdoors as needed in various weather conditions for a minimum of 5 hours.
• Ability to navigate a variety of floor surfaces and areas including stairs, escalators, carpet, concrete
• Ability to work in a variety of environments including but not limited to heights, elevators, in darkened corridors, around crowds, loud noise, flashing lights, and haze effects.

Physical Requirements:

With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.

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