Job Description

Overview The Entertainment Director will serve as the department head for the entertainment. Responsibilities Operational leadership: responsible for the overall operational efficiency of the department, quality control of personnel, technical issues and the guest experience through tracking and reporting. Scheduling: with shore side direction, responsible for entertainment scheduling onboard; uses strategic scheduling to generate revenue. Compliance and safety: ensure the department abides by all safety regulations and is prepared for internal and external audits. Media elements: responsible for media elements onboard for entertainment such as FunTimes, FunHub and digital signage. Quality Control: coaching/discipline, responsible for coaching and guiding the department with periodic evaluations and appraisals, as well as Positive and Corrective Performance Records when disciplinary action is necessary. Monitoring: continually monitor activities, events, musical sets, etc., involving team members and provide guidance and training where necessary. Entertainment Operations Meeting: head of the Entertainment Operations Meeting; ensure a positive and effective environment to discuss issues related to show production, IssueTrak & maintenance, safety, scheduling, tracking, revenue and groups requirements. Meetings weekly with Cruise Director, Entertainment Technical Manager, Dance Captain, Musical Director and Media Manager. Shore side Communication: create voyage reports to communicate subjective and objective data to shore side management, including TGEM ratings & responses, iCare, attendance and performance feedback. Scheduling: create, monitor and modify the ships entertainment schedule to include activities, music, shows; monitor guest traffic, habits and patterns to maximize revenue and guest experience through entertainment scheduling. Scheduling/Meetings: create schedules for the department that comply with MLC 2006 requirements; conduct full Department meetings and Daily Compass meetings covering scheduling information. Revenue: Entertainment Programming responsibility to both entertainment and overall ship revenue; tailor the program to focus on guest flow into revenue areas during appropriate times. Business Partners: liaise with shipboard management and business partners to develop strategies to increase ship revenue performance. Requirements 5+ years in the hospitality industry (entertainment experience preferred) 3+ years with personnel management experience Bachelors Degree or higher preferred Worked in a similar role or at least as Asst. Cruise Director #J-18808-Ljbffr Crew Life at Sea

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