Job Description

Position Summary Appear as Costume Character, Character Host, Stilt Walker, Educational Performer and/or Interpreter multiple times per day in assigned locations. Perform appearances for special events, media or promotional purposes. Perform other strategic guest interactions throughout the Aquarium. Act as a brand ambassador for The Florida Aquarium. Essential Position Functions Performs Costume, Stilt or Host appearances in assigned areas up to six times per day Manages safety of both characters and guests on set Performs other strategic guest interactions in assigned areas according to schedules Performs daily physical and vocal warm‑ups as needed to perform safely Maintains appearance, character, and program quality as approved by Supervisor(s) Takes and implements show or other program notes from Supervisor(s) to ensure top quality performance Assists in training of other departments for cross‑training and employee development Maintains costume and make‑up requirements based on assignment Assists in light cleaning and maintenance of break and performance areas Reports costume or show issues to Supervisor(s) in a timely manner Shows courteous and professional behavior with The Florida Aquarium team and guests Maintains team spirit with fellow Team Members to ensure seamless guest service Assists in the development and presentation of new and exciting guest encounters Aids in the organizational and conservational goals set by The Florida Aquarium Supports TFA’s Shared Purpose by participating in a Conservation Day of Action on an annual basis Respects and embodies the company values and mission Other duties as assigned by Supervisor(s) Education and Experience Requisites Theatrical Performance, Atmospheric Entertainment, Costume Character or Mascot Experience A Bachelor’s degree, or 2+ years work experience, in Performing or Visual Arts, Education or related fields Experience working with children in a performance or educational setting Stilt walking experience or willingness to be trained Successful audition with The Florida Aquarium and any contracted parties Technical Preferences Sings or plays an instrument Bilingual/Spanish Language preffered Driver’s License Minor Textile Maintenance Software Operation – Microsoft Office (Outlook, Word, Excel, Power Point) Competencies Performance - Bringing defined characters to life in a way that supports the intent of the management team while entertaining and educating the guests. Customer Service Orientation - Listening and understanding the customer (both internal and external) and anticipating and evaluating the customer’s needs; making the customer’s satisfaction a high priority in all areas of responsibility. Teamwork - supporting, facilitating, and participating in activities that promote team effectiveness, demonstrating sensitivity for the feelings and needs of team members and supporting team goals. Integrity/Trust - Demonstrates uncompromising adherence to ethical principles, organizational and social norms; builds trust with staff, internal and external customers; respects the confidentiality of personal and proprietary information Judgment - Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary. Concern for Detail - Pays attention to every portion of any task. Communication (oral, physical and written) - Effectively expressing ideas verbally and non‑verbally and actively listening to individuals and groups; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports and other documents. Typical Physical Requirements Height Range of 5’3” - 5’8” Weight of 200 lbs or less to safely operate stilt equipment Sitting - 1 hour per day Standing - 4 hours per day Performing inside an inflatable costume – an average of 3 hours or more per day Speaking / Projecting to large crowds throughout the day Walking - 4 hours per day Bending/Stooping - Occasionally Squatting - Occasionally Frequently reaching above shoulders Kneeling - Occasionally Pushing/Pulling - Occasionally Carrying (up to 40 lbs.) - Occasionally Lifting (up to 40 lbs.) - Occasionally Use of hand tools - Occasionally Exposure to marked changes in temperature and humidity Exposure to dust, fumes and gases Coping with demands (stresses associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained) Ability to travel (car) as needed - locally and/or nationally Ability to travel (air) as needed Flexibility in working weekends and evenings Flexibility in working holidays #J-18808-Ljbffr Florida Aquarium

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