Job Description

Position Description

Main Purpose:

Responsible for service calls and work scheduling of services.

Schedules and dispatches workers, equipment, or vehicles as requests are received. Maintains logs, records and schedules of calls received, monitors resources and vehicles, etc.

Essential Core Competencies:

• Operational Efficiency: Demonstrated ability to manage day-to-day operations and optimize resource usage.
• Leadership : Proven ability to lead and develop teams with a focus on servant leadership.
• Customer Focus : Commitment to providing excellent service and resolving issues to meet customer needs.
• Time Management : Skilled at managing multiple tasks and schedules, ensuring timely execution of all operational activities.
• Attention to Detail: Ensures accuracy in scheduling, dispatch, and equipment management.
• Safety Conscious : Proactively enforces safety standards and promotes a safety-first culture.
• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Action Orientated: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Key Relationships:

Internal

• Division Manager, Area General Manager, VP

• Shop Manager/Dispatch, Mechanics, Technicians, Laborers, Administrative Staff

External

• Industry Associations, Customers

Specific Role Responsibilities:

• Receive or prepare work orders

• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.

• Determine types or amounts of equipment, vehicles, materials, or personnel required

• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs

• Order supplies and equipment, and issue them to personnel

• Arrange for necessary repairs in order to restore service and schedules

• Relay work orders, messages, and information to or from work crews, supervisors, and field personnel

• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards

• Prepare daily work and run schedules.

• Maintain files or records of customer requests

• Other duties as assigned by divisional leadership or senior dispatcher

Position Requirements

• 2-5 years related service dispatch experience

• Ability to multitask while remaining detail oriented

• Expert knowledge of principles and methods for dispatching personnel and equipment

• Expert knowledge of local thoroughfares, routes and surrounding areas

• Proficient communication and organizational skills essential

• Ability to type 65-70 WPM accurately and take dictation

• Professional level position. Incumbent receives minimal guidance and supervision

• Union Labor Relations (as required) – basic principles of labor / management partnerships

• Computer/Office Machines – Microsoft Word, Excel, Outlook

• English – proficient in business writing and verbal communication

• Valid driver's license and acceptable motor vehicle record required when duties require use of motor vehicle

• Ability to pass pre-employment and random screening for illegal substances

• Knowledge and accuracy in arithmetic important

Position Instructions

Penhall Company has been shaping the future of concrete services for over 65 years. As the nation’s leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertise—we deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.

Equal Opportunity Information

Legal Disclaimer:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a)) 

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.

Penhall Company Inc.

Job Tags

For contractors, Local area,

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