Job Description

**Customer Experience Manager--Adult Trade & Lifestyle**

**Full-time | Burlington, ON**

**Company Description**

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

* We love books and all things beautiful

* We are Canadas Cultural Department Store

* Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

* We exist to add joy to our customers lives each and every time they interact with us and our products

* Our job is to create joyful moments for our customers

* We treat each other the way wed treat a valued friend

* We inspire each other to do our best work

* We seek to ignite creativity and innovation every day

* We give back to the communities in which we operate

**Job Description**

WHAT YOULL DO

* Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store

* Ensure the store is well-run, well-merchandised and well-staffed

* Attract, hire, retain and develop talented and passionate Customer Experience Representatives

* Maintain performance management records

* Execute the stores annual business plan as delivered by the General Manager

* Engage and inspire our customers on the floor

* Make meaningful connections

* Create a warm and welcoming environment in our stores

* Leverage our product to tell stories

* Add joy to our customers lives

* Curate specific product collections for each customer you meet

* Leave a lasting impression

**Qualifications**

WHO YOU ARE

* 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others

* Experience in retail or the services sector

* Proven track record of achieving sales and performance targets

* Passionate

* Enthusiastic

* Curious

* Humble

* Giving

* Driven

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

**WELCOME HOME**

**Customer Experience Manager--Adult Trade & Lifestyle**

Retail Stores (ST) Full-time Mid-Senior Level Indigo Brant Customer Service

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