Job Description

Full job description

1385 Iron Springs Rd Prescott Arizona, 86305,

Position Description:
Supports Mission Services training initiatives by being an effective facilitator and community liaison with internal Team Members and at partner locations, identifying appropriate job seekers to provide intensive services, and conducting training to meet program standards. Assists job seekers with the development of career plans and course selection. While working from a Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities' location, serves internal and external customers both face-to-face and remotely via telephone, chat feature, email, and other electronic forms of communication. May also be assigned to partner locations through the execution of a memorandum of understanding or service agreement.

Essential Duties and Responsibilities:

• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
• Works with leadership to ensure grant and Mission Services budgets are met and maintained.
• Acts as a liaison between internal clients and community agencies.
• Identifies and assesses prospective job seekers in local communities to promote training programs and other Mission Services initiatives.
• Works with Community Awareness Partner and leader to identify appropriate community partners to increase pipeline for job seekers for training and Mission Services programs.
• Serves as a GCNA ambassador to the community.
• Provides guidance and virtual career navigation for MyCareerAdvisor.com.
• Works with a minimum of 60 case files at any given time, keeping accurate written records and files that are necessary to meet program requirements.
• Develops and implements individual career plans in partnership with job seekers.
• Coaches and assists job seekers in training opportunities within GCNA training resources.
• In collaboration with training, prepares training materials and resources to participants of training programs.
• Facilitates and conducts classroom and virtual training to program participants.
• Supports contact center with all job functions related to the business.
• Drives to retail locations, as needed, to support retail Team Members in training and development.
• Assists in Career Centers other than designated office locations, as needed.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Associate’s Degree Preferred, or equivalent work experience
• Minimum of 4 years of related experience preferred
• Demonstrates professionalism, business acumen and a drive to follow through and execute business needs
• Ability to produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar
• Ability to speak and read English proficiently, Bilingual a plus
• Proficient in MS Office Suite and Google Drive
• Valid drivers’ license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or RecruitingOperations@goodwillaz.org.

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website ( to learn how to report it.

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