Job Description

Job Posting At CGI Federal

CGI Federal is looking for team members at our Arkansas Passport Center Book Print Production facility. The book personalization supervisor, plans, directs, and coordinates the daily activities of Book Print, Card Print, Quality Control, and Mailroom. Responsible for setting work priorities and assuring a smooth transition of all work between the various departments. Interprets policies and procedures and established goals for subordinates. Conducts all training for department and reviews quality of work being completed by employees. This position is located in Hot Springs, Arkansas. Second shift is described as 3:30pm-11:30pm.

Your future duties and responsibilities include:

• Under the direct supervision of the Book Personalization Manager, plans, directs, and coordinates the daily activities of book print, card print, quality control, and mailroom, to include but not limited to:
• Passport book and card personalization
• Verification of accuracy of printed data and quality of personalized passport books, and cards
• Proper delivery of passports, and cards to applicants
• Operation of automated postal machines and coordination of all mail pick-ups by the USPS and private carriers
• Sets work priorities and assures smooth transition of all work between departments
• Monitors department production and makes necessary adjustments to ensure production goals are being met
• Assigns and reviews work of subordinates
• Interprets policies/procedures and establishes goals for subordinates
• Monitors employee production for quality and quantity
• Tracks employee time and attendance
• Conducts performance appraisals and makes recommendations for salary reviews
• Counsels employees regarding job performance and conducts disciplinary actions as required
• Assists in recruiting and hiring process for department
• Conducts training for department, to include but not limited to, work procedures, regulations, and proper postal requirements
• Interfaces with CGI and Department of State managers on regular basis

Required qualifications to be successful in this role include:

• U.S. Citizenship
• Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal, Education, Employment, and Credit Checks
• Ability to obtain and maintain Moderate Risk Public Trust security clearance
• Bachelors degree plus 3 years of experience supervising a staff in a production environment OR 5 years of direct supervision of at least 5 people in a production environment
• Excellent verbal and written communication skills
• Advanced functionality in MS office applications, including Excel and Word

Additional requirements include:

• Must be able to lift and carry 35 pounds, repetitively

Desired qualifications/non-essential skills required:

• Experience working in a quota-based production environment such as manufacturing and call centers

Compensation range for this role in the U.S. is $48,500.00 - $121,900.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and the share purchase plan, paid time off for vacation, holidays, and sick time, paid parental leave, learning opportunities, and tuition assistance.

Skills required include: analytical thinking, customer service & support, project management, and quality management.

What you can expect from us:

Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.

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