Job Description
Job description
Schedule:
Pay Rate:
$15.00
Education
Job Type: Full-time
Duties and Responsibilities:
ESSENTIAL JOB FUNCTIONS:
1. Integrates the Company's strategic vision with all customer service activities.
2. Handles inter-Company and customers' inquiries, concerns and complaints regarding bills and services, including but not limited to:
· Relaying information on billing, rates, how to read a meter, energy efficiency, etc,
· Interviewing customers and initiating request for meter installation, start service, stop or change in service, etc.,
· Researching customer concerns and complaints, analyze data and determine appropriate action to be taken within established policies and procedures,
· Negotiating payment arrangements and preparing payment agreements,
· Evaluate and update customer information as appropriate,
· Guiding customers to outside sources for short or long-term assistance
3. Serves as liaison between customers and internal departments.
4.Prepares correspondence explaining reasons for high bills, billing errors, services available, etc.
5. Documents customer's transaction by entering notes on customer's account.
6. Keeps updated on applicable regulatory, operational and procedural issues as they relate to such issues as rates, energy efficiency, regulatory rules, billing procedures, and issues facing the Company in both Texas, New Mexico, Kansas and Oklahoma.
7. Maintains established performance standards for the position depending on assigned duties.
8. Complies with all applicable Company policies, procedures and code of ethics as well as all applicable governmental laws and regulations to include employment, safety and environmental standards and regulations.
9. Perform other related tasks that are not included but are within the context of the duties defined.
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Schedule:
Ability to Relocate:
Work Location: Hybrid remote in El Paso, TX
Job Type: Full-time
Benefits:
The Job Connection-Your employment Source.
EOE/ NO FEE
The Job Connection was established in January 2000 as a Texas Corporation and is a 100% El Paso owned and operated independent staffing agency. Our firm specializes in temporary staffing, temp to hire staffing, professional recruiting and on-site management. We supply interim and direct hire staff to companies in varying industries from mid-size businesses to Fortune 500 companies.
The Job Connection has a number of satisfied clients and candidates. Our key personnel have over 70 years combined staffing industry experience and are committed to delivering quality customer service and support that their clients have come to expect.
The Job Connection-Your employment Source. \r\nEOE/ NO FEE\r\nThe Job Connection was established in January 2000 as a Texas Corporation and is a 100% El Paso owned and operated independent staffing agency. Our firm specializes in temporary staffing, temp to hire staffing, professional recruiting and on-site management. We supply interim and direct hire staff to companies in varying industries from mid-size businesses to Fortune 500 companies. \r\nThe Job Connection has a number of satisfied clients and candidates. Our key personnel have over 70 years combined staffing industry experience and are committed to delivering quality customer service and support that their clients have come to expect.
...Lead high-value industrial builds with full team support. Join a company that prioritizes safety, culture, and career growth. About... ...portfolio of high-profile projects across the state. Specializing in light industrial construction -including warehouses, manufacturing...
...Aviation Real Estate Internship Are you passionate about commercial real estate, maps & measurements, and how terminals come together... ...intersection of tenants, facilities, finance, and operations. As an intern, you'll support the team that manages tenant space across the...
...Hr Assistant We're looking for a detail-oriented, professional HR Assistant to join a team in Enola, PA. This role is perfect for someone who thrives in a supportive HR environment, enjoys helping employees, and wants to grow their career in Human Resources. Key Responsibilities...
...innovative cost management and estimating solutions, serving diverse industries with a focus on accuracy, efficiency, and strategic insight.... .... Job Description Prepare detailed cost estimates for light industrial construction projects. Analyze project specifications...
...-Expense-Paid Trip to Ryan Headquarters in Dallas, TX (Summer Interns Only) We are looking for interns interested in state, local... ...toward a Bachelor's or Master's degree in Accounting, Finance, Real Estate or Economics. Anticipated graduation date within one year...