Bilingual Call Center Representative Job at Arrow Workforce Solutions, Canada

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  • Arrow Workforce Solutions
  • Canada

Job Description

Job Description

Job Description

Tenure: Full-Time

Title: Bilingual Call Center Agent

Location: North York

Hours: Rotational Shifts
Week 1 - 1 PM - 9 PM (Monday - Friday)
Week 2 - 1 PM - 9 PM (Any 4 days a week) + 10 AM - 6 PM (Saturday)

NOTE - All Saturday shifts will be work from home

Pay Rate: $21/hr.

Responsibilities:

  • Respond to inbound customer calls, addressing inquiries about package locations and ensuring clear and helpful communication.
  • Document call details accurately and maintain records of customer interactions.
  • Maintain a typing speed of at least 30 words per minute to ensure timely and efficient documentation.
  • Use computer systems effectively to navigate, track, and document information related to customer queries.
  • Uphold a high standard of customer service by demonstrating patience, clarity, and a strong customer focus.

Qualifications:

  • Bilingual fluency in English and French (required).
  • Basic computer proficiency, with the ability to navigate and document information efficiently.
  • Typing speed of at least 30 wpm.
  • Previous experience in customer service or call center roles is an asset.
  • Strong communication skills, with the ability to handle inquiries professionally and empathetically.
  • Detail-oriented with good organizational skills to manage call documentation and information tracking.

Job Type: Full-time

Pay: $21.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends required

Experience:

  • Call center: 2 years (preferred)

Language:

  • French (required)

Job Tags

Hourly pay, Full time, Shift work, Weekend work, Day shift, Saturday, Monday to Friday, All shifts,

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