Job Description

Job Description

Job Description

Tenure: Full-Time

Title: Bilingual Call Center Agent

Location: North York

Hours: Rotational Shifts
Week 1 - 1 PM - 9 PM (Monday - Friday)
Week 2 - 1 PM - 9 PM (Any 4 days a week) + 10 AM - 6 PM (Saturday)

NOTE - All Saturday shifts will be work from home

Pay Rate: $21/hr.

Responsibilities:

• Respond to inbound customer calls, addressing inquiries about package locations and ensuring clear and helpful communication.
• Document call details accurately and maintain records of customer interactions.
• Maintain a typing speed of at least 30 words per minute to ensure timely and efficient documentation.
• Use computer systems effectively to navigate, track, and document information related to customer queries.
• Uphold a high standard of customer service by demonstrating patience, clarity, and a strong customer focus.

Qualifications:

• Bilingual fluency in English and French (required).
• Basic computer proficiency, with the ability to navigate and document information efficiently.
• Typing speed of at least 30 wpm.
• Previous experience in customer service or call center roles is an asset.
• Strong communication skills, with the ability to handle inquiries professionally and empathetically.
• Detail-oriented with good organizational skills to manage call documentation and information tracking.

Job Type: Full-time

Pay: $21.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends required

Experience:

• Call center: 2 years (preferred)

Language:

• French (required)

Job Tags

Hourly pay, Full time, Shift work, Weekend work, Day shift, Saturday, Monday to Friday, All shifts,

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