Job Description

Job Description

Job Description

JOB SUMMARY:

• Greet all clients to the Connection Center in person and via phone
• Interact with and assist individuals seeking support for healthy behaviors, including emotional and behavioral health, physical/nutrition health, and spiritual health
• Monitor all incoming mail, emails and referrals, delegate assignment to appropriate location, complete necessary data tracking, and scheduling appointments for Navigation support
• Provide information and referral resources as appropriate via phone and in person for clients and community partners
• Maintain office organization and professional presentation
• Assist in maintaining social media platforms – including Facebook, Instagram, Twitter
• Maintain Partner and Team Directories
• Provide administrative support to Connection Center, teams and committees, including mailing, solicitations, and patient communication
• Assist with insurance verification for patients throughout Behavioral Health Service Line
• Assist with meeting coordination including room reservations, updating calendars and working with appropriate hospital departments to arrange catering, room set up and equipment needs
• Assist with all Behavioral Health events, which may include tracking RSVPs, registration, processing monetary income and reporting
• Assist in creating and maintaining new processes and procedures for Behavioral Health programming

JOB SPECIFIC CORE COMPETENCIES:

• Communication – Demonstrates the ability to work with clients, coworkers, and community stakeholders
• Responsibility – Demonstrates that you can be counted on to complete tasks assigned to you.
• Flexibility – Shows that you are willing and able to adapt to any situation, and unexpected changes in work processes.
• Collaborative Engagement – The ability to develop and sustain relationships inside and outside of the organization to understand services available and facilitate smooth transitions for patients being served.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Excellent people skills, including donor and volunteer relationships
• Strong written and oral communication skills.
• Exceptional organizational skills, ability to multi-task, listen actively and creatively problem solve.
• Computer proficient in Microsoft Office, donor database knowledge a plus.
• Results-oriented, self-motivated, team player.
• Ability to maintain strict confidentiality.
• Knowledge of local community resources and treatment referral options
• Comfort navigating social media platforms
• Maintaining calm demeanor in high stress situations
• Driving company vehicle to attend events/conferences/fairs on hospital's behalf

EXPECTED BEHAVIORS:

• Interact professionally with clients, associates, peers, leadership, volunteers and donors.
• Possess a sense of responsibility, initiative, honesty, resourcefulness, patience and congeniality
• Follow directions accurately and cooperatively.
• Adhere to the rules and regulations set forth by Hancock Health.

LICENSURE/CREDENTIAL REQUIREMENTS:

• Indiana State Driver’s License required.

Graduate of an accredited school of nursing is preferred

EDUCATION AND EXPERIENCE REQUIREMENTS :

• High School Diploma or Equivalent.
• Preferred Community Health Worker or related certification.
• Required 1 - 3 years administrative support.
• Suicide Prevention training required within 6 months of hire date.

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS : Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

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